Madison Burke
North Fort Myers,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Quality-driven Editor with superior attention to detail and meet stringent deadlines. Superior proficiency in writing guidelines and captions.
Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than ten years.
Overview
17
17
years of professional experience
Work History
Home Care Provider
Self
North Fort Myers, FL
07.2020 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Personal Assistant
Self-Employed
Remote
03.2014 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
Administrative Assistant
Tasca
Cranston, RI
09.2018 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Editor
The Day Publishing
Connecticut
11.2016 - 06.2019
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Checked reference sources to verify dates, facts and statistics.
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
Customer Service
Pep Boys Auto Parts & Service
Warwick, RI
06.2017 - 09.2018
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
- Researched issues with shipments, product damage and incorrect product amounts.
Pharmacy Technician
Walgreens
Largo, FL
08.2006 - 08.2008
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Education
Associate of Science - General Education
CCRI
Warwick, RIAssociate of Science - Chemistry/Biology
URI
Kingston, RIAssociate of Science - Chemistry/Biology
St. Petersburg College
Tarpon Springs, FLSkills
- Client Documentation
- Progress Documentation
- Care Plan Management
- Housekeeping
- Patient Transportation
- Case Management
- Call Screening
- Expense Management
- Business Writing
- Personal Correspondence
- Calendar Management
- Event Planning
- Audience Analysis
- Strategic Content Planning
- Project Management
- Fact-Checking
- Content Development
- Mail Handling
- Database Management
- Letter Preparation
- Invoice Processing
- Appointment Scheduling
- Office Administration
- Information Updates
- Customer Needs Assessment
- Corporate Policies
- Data Management
- Data Entry
- Telephone Etiquette
Accomplishments
Recipient of Presidential Achievement Award
Hobbies
I am an avid gardener and book reader. I enjoy spending time fostering animals, mainly kittens, and volunteer most mornings at a local farm assisting in the care of 15 horses.
Timeline
Home Care Provider
Self
07.2020 - Current
Administrative Assistant
Tasca
09.2018 - 07.2020
Customer Service
Pep Boys Auto Parts & Service
06.2017 - 09.2018
Editor
The Day Publishing
11.2016 - 06.2019
Personal Assistant
Self-Employed
03.2014 - Current
Pharmacy Technician
Walgreens
08.2006 - 08.2008
Associate of Science - General Education
CCRI
Associate of Science - Chemistry/Biology
URI
Associate of Science - Chemistry/Biology
St. Petersburg College