Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Burkett

Pensacola

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work History

Customer Service Lead

Sugar Shack Shop
04.2022 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

High School Diploma -

Port St. Joe High School
Port Saint Joe, FL
05.2023

Associate of Arts - Criminal Justice

The University of West Florida
Pensacola, FL
08.2023 - Current

Skills

  • Email Etiquette
  • Payment Processing
  • Cash Handling
  • Business Writing
  • Customer Complaint Resolution
  • Inventory Control
  • Telephone Etiquette
  • Interpersonal communications
  • Customer Relations
  • Computer Proficiency
  • Microsoft Excel
  • Money handling abilities

Timeline

Associate of Arts - Criminal Justice

The University of West Florida
08.2023 - Current

Customer Service Lead

Sugar Shack Shop
04.2022 - 05.2023

High School Diploma -

Port St. Joe High School
Madison Burkett