Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Madison Bussey

Oklahoma City,OK

Summary

I am goal oriented with fantastic customer service skills, problem solving, teamwork and professionalism in the workplace. Experienced in customer service in multiple areas, such as, Corporate office environment, food service and public events. I take great pride in maintaining effective communication, attention to detail, organization and multitasking.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Event Bartender

The Palace Event Center
11.2021 - Current
  • $15 hourly plus tips
  • Hours: event basis
  • Delivered exceptional customer service in high-pressure environments to enhance guest experiences.
  • Crafted and served a diverse range of cocktails, ensuring quality and consistency.
  • Managed bar inventory, monitored stock levels, and conducted regular audits for accuracy.
  • Trained and mentored junior bartenders on beverage preparation and customer engagement techniques.

Mercy Clinic Patient Service Representative

Mercy Hospital
10.2024 - 07.2025
  • Managed patient scheduling and appointment confirmations to optimize clinic workflow.
  • Assisted patients with insurance verification and billing inquiries to enhance service efficiency.
  • Maintained accurate patient records and electronic health information systems for compliance and accessibility.

Server

Topaz Lodge and Casino
03.2024 - 09.2024
  • $12.00 hourly plus tips
  • Hours worked per week: 30
  • Provided exceptional customer service to multiple tables/patrons at one time.
  • Managed large parties and optimized customer experience by engaging guests, knowledge of menu and able to answer questions and create an enjoyable experience.

Server

Carson Valley Inn
02.2023 - 09.2024
  • $12.00 hourly plus tips
  • Hours worked per week: 30
  • Provided exceptional customer service to multiple tables/patrons at one time.
  • Managed large parties and optimized customer experience by engaging guests, knowledge of menu and able to answer questions and create an enjoyable experience.
  • Cognizant of wait times for patrons and had a teamwork approach to providing efficient service and assisting other servers when needed.
  • Improved customer satisfaction by training new servers, educating them on best practices and provide feedback.

Barista

The Human Bean
09.2022 - 02.2023
  • $12.00 hourly plus tips
  • Hours worked per week: 30
  • Greeted customers, took customer orders, personalized as requested and delivered consistent quality product.
  • Trained new employees on best work practices, company policy and procedures and customer service.

Customer Service Center Support

FedEx Freight
09.2018 - 08.2022
  • $22.50 per hour
  • Hours worked per week: 40
  • Researched and obtained location of missing freight shipments.
  • Opened investigations, as well as, reviewed cameras home center and other centers within the data base.
  • Initiated and maintained effective communication with the customer and other center employees as warranted, including initial conversation, updates, and final resolution.
  • Managed daily incoming customer service calls.
  • Managed files, reports and records daily.
  • Scheduled shipments.
  • Exceeded billing production standard (20-25 bills per hour) and consistently maintained an average of 40-45 bills per hour.

Education

General Education - degree not obtained at this time - General Studies

Oklahoma City Community College
Oklahoma City, OK
05.2022

High School Diploma - undefined

Tuttle Public Schools
Tuttle, OK
05.2018

Skills

  • Microsoft Office
  • Teams
  • Zoom
  • Agilysys
  • Toast

Certification

Oklahoma Liquor License

References

Madison Clark (Manager at Palace Event Center)- (405) 693-7298


Mike Hart (Manager at Topaz Lodge)- (775) 291-4916


Freddy Pena (Manager at Carson Valley Inn) -(775) 315-8007

Timeline

Mercy Clinic Patient Service Representative

Mercy Hospital
10.2024 - 07.2025

Server

Topaz Lodge and Casino
03.2024 - 09.2024

Server

Carson Valley Inn
02.2023 - 09.2024

Barista

The Human Bean
09.2022 - 02.2023

Event Bartender

The Palace Event Center
11.2021 - Current

Customer Service Center Support

FedEx Freight
09.2018 - 08.2022

High School Diploma - undefined

Tuttle Public Schools

General Education - degree not obtained at this time - General Studies

Oklahoma City Community College

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Madison Bussey