Summary
Overview
Work History
Education
Skills
Timeline
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Madison Butcher

Rogers,AR

Summary

Energetic Patient Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Skilled Patient Care Coordinator familiar with case management and care planning. Close to a 4-year history working in busy healthcare settings. Comprehensive understanding of care spectrum and processes for care coordination. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Imaging Coordinator

Highlands Oncology
Rogers, AR
01.2024 - Current
  • Ensured compliance with HIPAA regulations regarding patient privacy.
  • Responded promptly to requests from physicians or other healthcare personnel regarding image availability.
  • Coordinated scheduling of patients for imaging studies.
  • Assessed patient needs prior to performing an imaging study, ensuring that all necessary information was collected before proceeding.
  • Provided customer service to patients and family members in the radiology department.

Patient Care Coordinator

Roller Weight Loss & Advanced Surgery
Fayetteville, AR
05.2020 - 12.2023
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Worked with patients to schedule tests and procedures.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Delivered support to medical staff in completion of patient paperwork.

Daycare Assistant Teacher

Peace Lutheran Church
Rogers, AR
11.2018 - 01.2020
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Met with parents about daily activities, positive developments, and issues.
  • Monitored and enforced adequate supply and material inventory.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Established positive relationships with students and families.

Lead Sales Associate

Atwood's Ranch & Home
Rogers, AR
05.2017 - 11.2018
  • Handled cash register operations and customer transactions to process payments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.
  • Performed inventory control procedures to manage stock.
  • Developed and maintained knowledge of current sales and promotions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Shift Lead Supervisor

Coldstone Creamy
Rogers, AR
06.2014 - 01.2016
  • Managed employee breaks and lunches according to established guidelines while maintaining production goals.
  • Trained new hires on job duties, safety protocols, and company policies and procedures.
  • Maintained accurate inventory records of products used during shifts.
  • Assigned tasks to employees based on their abilities, skill levels, and experience.
  • Ensured all daily operations were in compliance with safety standards and regulations.
  • Created schedules for team members and monitored attendance records.
  • Supervised, trained and guided team by coaching on daily activities.

Education

Registered Dental Assistant - Dental

Accelerated Dental Assisting Academy
Bentonville,AR
2019

High School Diploma -

Rogers High School
Rogers, AR
05.2016

Bachelor of Science - Nursing

Arkansas Tech University
Russellville, AR

Skills

  • Customer Service
  • Administrative Supervision
  • Healthcare Operations
  • Program Oversight
  • Medical Terminology
  • Medical Services Administration
  • Healthcare System Navigation
  • Patient Records Management
  • Multitasking Abilities
  • Punctual and Hardworking
  • Insurance Verification
  • Teamwork and Cooperation

Timeline

Imaging Coordinator

Highlands Oncology
01.2024 - Current

Patient Care Coordinator

Roller Weight Loss & Advanced Surgery
05.2020 - 12.2023

Daycare Assistant Teacher

Peace Lutheran Church
11.2018 - 01.2020

Lead Sales Associate

Atwood's Ranch & Home
05.2017 - 11.2018

Shift Lead Supervisor

Coldstone Creamy
06.2014 - 01.2016

Registered Dental Assistant - Dental

Accelerated Dental Assisting Academy

High School Diploma -

Rogers High School

Bachelor of Science - Nursing

Arkansas Tech University

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Madison Butcher