Madison Camacho

• Drafted legal documents and correspondence for attorney review and client communication.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Managed property damage claims related to personal injury cases, including coordinating repairs, obtaining estimates, and communicating with insurance adjusters.
• Delivered high-quality client service while maintaining confidentiality and case integrity.
• Served as a liaison between clients, insurance companies, and repair facilities to expedite claim resolution.

• Provided guidance on coverage options and premium calculations to enhance customer understanding.
• Resolved complex issues by collaborating with underwriters and claims adjusters, ensuring timely responses.
• Developed training materials to enhance staff knowledge on insurance products and compliance regulations.
• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
• Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
• Processed insurance policy cancellations and renewals quickly to meet call time targets.
• Set up customer payment plans to cover annual policies and renewals.
• Coordinated with other departments to streamline customer service procedures, enhancing overall service delivery.
• Fostered strong relationships with policyholders to promote loyalty and retention.
• Maintained up-to-date knowledge of insurance products to provide accurate information to customers.

• Data entry as it relates to inputting auto loan applications.

• Assisting with customer interviews.

• Post-funding collateral documentation corrections.

• Various other light administrative duties as they relate to Funding.

• Perform other duties as assigned.

• Inbound calls in relation to answer any customer service/Dealer questions

• Redirecting calls in timely manor to correct department

• knowledge of all different departments to assist in any question

• Bilingual : English and Spanish (read, write)