Madison Capehart
Lake Hamilton,FL
Summary
Dynamic and results-driven professional with extensive experience at Boston Market and Arby's, excelling in customer service and team leadership. Enhancing customer satisfaction and driving sales growth through effective staff training and development. Skilled in money handling and problem-solving, fostering a positive work environment that promotes collaboration and success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Arbys
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Implemented staff training programs to elevate service standards and knowledge.
- Engaged with customers to gather feedback, using insights to improve service
- Conducted performance evaluations and provided constructive feedback to employees.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
General Manager
Boston Market
01.2018 - 10.2023
- Acquired experience in diverse roles including financial duties as a team member.
- Advanced to shift manager role, focusing on skill development and team leadership.
- Managed shifts to ensure smooth operations.
- Facilitated efficient delivery of products to various locations.
- Promoted to assistant general manager.
- Contributed to maintaining customer satisfaction by overseeing store functions.
- Advanced to general manager role, handling all aspects of the store's daily management.
Education
Camelback High School
Phoenix, AZ05.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
Timeline
Assistant Manager
Arbys
10.2023 - Current
General Manager
Boston Market
01.2018 - 10.2023
Camelback High School
Similar Profiles
Bailey ParkerBailey Parker
Crew Member at ArbysCrew Member at Arbys
Jordan SimmonsJordan Simmons
Crew Member at ArbysCrew Member at Arbys
Starla SchafferStarla Schaffer
Supervisor/Manager at ArbysSupervisor/Manager at Arbys