Summary
Overview
Work History
Education
Skills
Timeline
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Madison Carlier

Peoria,AZ

Summary

Reliable Group Facilitator known for being a capable, well-trained professional. A compassionate leader and team-driven employee with undeniable interpersonal skills. Pursuing a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Independent Facilitator

CUSD
12.2019 - 11.2021
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Identified areas in need of improvement and implemented solutions.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating [Type] environment.
  • Collected data on program efficacy through data analysis and implemented solutions for improvement.
  • Enhanced leadership abilities and expertise by delivering forward-thinking training to over [Number] management staff.
  • Developed and implemented organizational systems to better manage training documentation and progress reporting.

Sales Into ASM

Zumiez
04.2017 - 08.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Office Assistant

Aspen Skilled Health
02.2015 - 02.2016
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.

Education

Working Towards Associates, Fashion/Buisness -

Saddleback College
Mission Viejo, CA

High School Diploma -

SJHHS
San Juan Capistrano, CA
06.2015

Skills

  • Sales Expertise
  • Retail Sales Customer Service
  • Active Listening
  • Stocking and Replenishing
  • Reading Comprehension
  • Customer Service
  • Document Control
  • Stock Management
  • Product Promotion
  • Receiving Support
  • Shipping Procedures Understanding
  • Shipping and Receiving Understanding
  • POS Systems Expertise
  • Problem-Solving Ability
  • Excellent People Skills
  • Verbal Communication
  • Multitasking Strengths
  • Time Management
  • Social Perceptiveness
  • Product and Service Sales
  • Meeting Deadlines
  • Sales Goal Attainment
  • Teamwork and Collaboration
  • Sales and Marketing
  • Merchandise Display
  • Reading Comprehension Skills
  • Strategic Planning
  • Suggestive Selling
  • Stockroom Upkeep
  • Listening Skills
  • Speaking Clearly
  • Store Opening and Closing
  • Retail Store Operations

Timeline

Independent Facilitator

CUSD
12.2019 - 11.2021

Sales Into ASM

Zumiez
04.2017 - 08.2019

Office Assistant

Aspen Skilled Health
02.2015 - 02.2016

Working Towards Associates, Fashion/Buisness -

Saddleback College

High School Diploma -

SJHHS

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Madison Carlier