Madison Cartee
Genoa,IL
Summary
Results-driven customer service professional with extensive experience in enhancing customer satisfaction and driving company success. Recognized for consistently delivering exceptional service and fostering positive client relationships. Core competencies include problem-solving, effective communication, and team collaboration. Aiming to leverage expertise to further elevate customer experiences in a dynamic environment.
Overview
6
6
years of professional experience
Work History
Social Media Marketing Intern
Luxe Media Marketing
Pingree Grove, IL
11.2024 - Current
- Scheduled content for publication on social media at ideal times.
- Generated ideas for creative content initiatives.
- Coordinated with internal teams to ensure consistency across all marketing efforts.
- Focused on growing social media presence through engaging content and using data and customer insights to guide process.
Bartender
LB2 Liquors
Genoa, IL
05.2024 - Current
- Balanced daily registers and generated sales reports for management.
- Trained new bartenders on drink preparation and upselling techniques.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Ensured that customer service standards were met by providing excellent customer service skills.
Vice President of Recruitment
Alpha Sigma Alpha Sorority
Dekalb, IL
11.2023 - 11.2024
- Organized and managed volunteer recruitment events.
- Developed effective recruitment strategies for identifying qualified students.
- Developed and implemented comprehensive member recruitment plan.
Server / Bartender
Niko's Tavern
Pingree Grove, IL
05.2019 - 11.2024
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
Certified Nursing Assistant
Lincolnshire Place
Sycamore, IL
03.2020 - 03.2021
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Cleaned and sanitized patient rooms according to established protocols.
Education
High School Diploma -
Genoa Kingston High School
Genoa, IL05-2021
Some College (No Degree) - Organizational/Corporate Communications
Northern Illinois University
Dekalb, ILSkills
- Team collaboration
- Customer engagement
- Problem solving
- Time management
- Attention to detail
- Social media and promotions
Affiliations
- Member of Alpha Sigma Alpha Sorority
- Volunteer for Special Olympics
Accomplishments
- National Honor Society
References
References available upon request.
Timeline
Social Media Marketing Intern
Luxe Media Marketing
11.2024 - Current
Bartender
LB2 Liquors
05.2024 - Current
Vice President of Recruitment
Alpha Sigma Alpha Sorority
11.2023 - 11.2024
Certified Nursing Assistant
Lincolnshire Place
03.2020 - 03.2021
Server / Bartender
Niko's Tavern
05.2019 - 11.2024
High School Diploma -
Genoa Kingston High School
Some College (No Degree) - Organizational/Corporate Communications
Northern Illinois University
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