Madison Castillo
Lansing
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Lansing MDVIP
Lansing, MI
06.2025 - 08.2026
- Managed patient scheduling and appointment coordination to optimize office workflow..
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Streamlined front desk operations by implementing electronic health record systems for efficiency.
- Coordinated communication between medical staff and patients, ensuring timely responses to inquiries.
Member Service Representative
Case Credit Union
Lansing
01.2024 - 02.2025
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Assisted customers in opening new accounts and completing required paperwork.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Built and maintained client relationships through quality, personalized interactions.
Licensed In-Home Daycare Provider
Maddy's Kiddy Corner
Lansing
08.2022 - 12.2024
- Developed and implemented daily curriculum to ensure children's physical, emotional, intellectual, and social needs were met
- Kept detailed records of each child's progress including attendance sheets, developmental milestones achieved
- Maintained a clean and organized daycare space while following health and safety regulations.
Front Desk Receptionist
Advanced Dermatology
Lansing
04.2018 - 07.2022
- Provided administrative support such as filing documents, photocopying, and scanning materials
- Performed data entry into computer systems to maintain accurate records of customer information
- Resolved any customer complaints or issues in a timely fashion following established protocols
- Developed relationships with patients to foster a welcoming and supportive environment.
Education
High School Diploma -
Waverly High School
Lansing, MI06-2017
Bachelor of Science - Nursing
Lansing Community College
Lansing, MI06-2029
Skills
- Front Office Management
- Attention to detail
- Very dependable and trustworthy
- Patient relations
- Staff Supervision
- Multitasking and Prioritization
- HIPAA compliance
- EMR / EHR
Timeline
Medical Receptionist
Lansing MDVIP
06.2025 - 08.2026
Member Service Representative
Case Credit Union
01.2024 - 02.2025
Licensed In-Home Daycare Provider
Maddy's Kiddy Corner
08.2022 - 12.2024
Front Desk Receptionist
Advanced Dermatology
04.2018 - 07.2022
High School Diploma -
Waverly High School
Bachelor of Science - Nursing
Lansing Community College