Jessica Taylor
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist/Medical Assistant
All About Women
06.2018 - 05.2025
- Front desk , answering phones, referrals, checking in and out, setting up appointments and verifying insurance.
- Triage patients, vitals, urine, assisting with procedures, NST, injections, HRT , And patient care.
- Microsoft word, Spread sheets, and powerpoints.
- Sending prescriptions
- Authorizations for prescriptions
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided basic technical support for front office equipment, minimizing downtime.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Merchandiser
Kurig Dr Pepper
10.2018 - 07.2020
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
- Implemented sustainability practices in merchandise handling, contributing to company's green initiatives.
- Conducted market research to stay ahead of industry trends and adjust merchandising strategies accordingly.
Merchandiser
Driveline Retail Merchandising
01.2016 - 01.2019
- Major resets, inventory , audits, reading planograms, team leader.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Customer Service Representative
RaceTrac Petroleum, Inc.
06.2017 - 09.2017
- I provided excellent customer service, took guest complaints, Checked in truck, manager paperwork, handled cash, worked the safe, kept my store up to par all day and always made sure my store was in the best condition for guest and next employee.
Customer Service Representative
Kangaroo Express/ Circle K
11.2013 - 09.2016
- I provided excellent customer service. My goal was for my customers to leave just as happy as they came. I always make sure my tasks are done on time and my customers were well taken care of. I handled cash, Counted the safe, Made bank deposits, Made cash drops, Maintained a Very clean work area..etc
Education
High school or equivalent -
Vanguard High School
Ocala, FL01.2012
Skills
- Efficient transcription services
- Front desk operations
- Detail-oriented approach
- Effective time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Office organization
- Scheduling appointments
- Administrative skills
- Front office management
- Sensitive information handling
- Work prioritization
- Administrative support
- Issue handling
- Office administration
- Vital Signs
- Triage
- Merchadising
- Planograms
- Clerical experience
- Communication skills
- Microsoft Office
- Insurance Verification
- Front desk
- Experience Administering Injections
- Store Management Experience
- Vital signs
- Money Handling
- Customer service
- Planogram
- Filing
- Medical receptionist
- Medical office experience
- Cash register
- Office management
- Obgyn office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Merchandiser
Kurig Dr Pepper
10.2018 - 07.2020
Front Desk Receptionist/Medical Assistant
All About Women
06.2018 - 05.2025
Customer Service Representative
RaceTrac Petroleum, Inc.
06.2017 - 09.2017
Merchandiser
Driveline Retail Merchandising
01.2016 - 01.2019
Customer Service Representative
Kangaroo Express/ Circle K
11.2013 - 09.2016
High school or equivalent -
Vanguard High School
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