Maddie Chaney

Seasoned Market Analyst specializing in competitor analysis and strategic planning. Developed comprehensive reports that informed marketing initiatives, driving decision-making through precise forecasts and growth opportunities. Strong analytical skills facilitate the translation of market trends into impactful business strategies.

• Individually managed over 20,000 customer repairs during a popular repair program in 2018. Established new practices to accommodate the increase in demand, such as re-allocating resources for receiving and counting inventory, and putting together a team who's sole responsibility was contacting customers and building repairs. That year my Admin team received an Ovation Award for Most Outstanding Customer Satisfaction Rating.
• Designed and implemented the first all inclusive Mac consumables organizational system. This system was then shared globally, and as a result was widely adopted in Apple Stores across the country.
• Solely responsible for piloting the first generation of a new department that was specifically created to oversee all marketing requests for 140+ small businesses. During the initial pilot, all insights, analysis and deliverables were processed for all groups in less than a 12 week period. Client retention rate by the end of the quarter was 100%, which continued to hold for 3 quarters.