Julian Ruiz
El Paso,TX
Summary
Dynamic and results-driven manager and sales professional with over nine years of experience in leadership roles within the hospitality and retail industries. Proven ability to lead teams, drive revenue growth, implement strategic initiatives to enhance customer satisfaction, cultivate client relationships, execute sales strategies, and exceed revenue goals. Adept at training and developing staff, optimizing operations, and exceeding sales targets. Seeking to leverage extensive managerial and sales expertise to contribute to a high-performing organization.
Overview
10
10
years of professional experience
Work History
Sales Representative
Prime Communications AT&T
01.2023 - Current
- Consistently hit and exceeded sales benchmarks set by the company.
- Recognized consistently for being in the top 5 in the region in sales.
- I went door to door to sell internet and phone plans, with a 15% close rate.
- Provide extraordinary customer service by being compassionate towards, and understanding, their needs.
- Build value by offering tailored and thoughtful solutions to fit each person, family, or business.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
General Manager
The Plaza Hotel
12.2021 - 01.2023
- Implemented successful business strategies to increase revenue and target new markets.
- Interview, select, train, schedule, coach, and support associates.
- Monitor performance to ensure exceptional guest satisfaction.
- Monitor and forecast food and beverage revenues and expenses to ensure the company goals are met on a monthly and yearly basis.
- Consistently upsold food and beverages and coached servers and bartenders to help increase sales and profits for hotel
- Implement new menu items that will increase customer satisfaction and perception of value as well as policies and procedures for food and beverage
General Manager
The Living Room
04.2018 - 12.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Created a new cocktail menu, incorporating old favorites and new hits.
- Handled all ordering, drawer balancing, and checkouts.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Brought in Jo Drogan(live music), brewery takeovers, and The Diego Robot Gallery event to increase sales and awareness of the business in the local community
Bartender/Manager
Block Table & Tap
12.2014 - 03.2018
- Started as a server part time and was promoted to full time as a bartender within a year, then promoted to a management position.
- Recognized for maintaining excellent customer service on busy nights and with large parties.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Education
Associates - Kinesiology
University of Texas at El Paso
03.2016
High School Diploma -
Franklin High School
06.2014
Skills
- Sales
- Leadership
- Detail oriented
- Adaptability
- Problem solving
- Customer relationship management
- Upselling techniques
- Adaptable selling
- Lead generation
- Goals and performance
Timeline
Sales Representative
Prime Communications AT&T
01.2023 - Current
General Manager
The Plaza Hotel
12.2021 - 01.2023
General Manager
The Living Room
04.2018 - 12.2021
Bartender/Manager
Block Table & Tap
12.2014 - 03.2018
Associates - Kinesiology
University of Texas at El Paso
High School Diploma -
Franklin High School
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