Madison Chism
New Albany,MS
Summary
Dynamic and results-oriented professional with extensive experience at Magnolia Soap and Bath Company, specializing in warehouse safety and customer relations. Excelled in enhancing productivity and client satisfaction rates through creative problem-solving and effective team training. Demonstrated exceptional ability in order verification and fostering positive customer interactions, contributing to operational excellence and exceeding team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service/Bulk Order Filler
Magnolia Soap and Bath Company
02.2021 - Current
- Operated manual pallet jacks.
- Answered questions regarding inventory, shipping, freight and supplies.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Operated scanners to pick proper orders.
- Pulled orders quickly to maintain demanding productivity goals.
- Pulled warehouse items from shelves based on number, size, color, quantity and quality requirements.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Science - Nursing
Blue Mountain Christian University
Blue Mountain 05-2026
Associate of Science - Pre- Nursing BSN
Northeast Mississippi Community College
Booneville, MS05-2024
Skills
- Warehouse safety
- Stock replenishment
- Load planning
- Hand-eye coordination
- Workplace organization
- Quality control
- Order verification
- Scheduling
- Account updating
- Complaint resolution
- Staff training
- Creative problem solving
- Hospitality and accommodation
- Order processing
- Relationship building
- Customer relations
- Product sales
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- First Aid, CPR, BLS Certification
Timeline
Customer Service/Bulk Order Filler
Magnolia Soap and Bath Company
02.2021 - Current
- First Aid, CPR, BLS Certification
Bachelor of Science - Nursing
Blue Mountain Christian University
Associate of Science - Pre- Nursing BSN
Northeast Mississippi Community College
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