Madison Church

• Managed cross-functional administrative operations supporting a growing adventure travel company, collaborating with leadership and teams across trip planning, field operations, finance, and technology.
• Led operational improvement initiatives to streamline workflows, strengthen accountability, and support efficient business operations.
• Oversaw business administration processes involving expense management, accounts payable and receivable, payroll administration, and trip-level financial reporting.
• Developed and maintained operational procedures, documentation, and training resources to improve consistency, knowledge sharing, and organizational efficiency.
• Coordinated staff training and cross-functional initiatives to improve collaboration, operational readiness, and adoption of new processes.
• Supported operational decision-making through trip profitability reporting, financial analysis, and process performance monitoring.

• Managed permitting processes for more than 60 national parks, coordinating permit applications, documentation, regulatory requirements, and deadlines to support guided adventure travel operations.
• Utilized automation software and artificial intelligence (AI) tools to streamline workflows, reduce manual administrative tasks, and improve operational efficiency across multiple departments.
• Identified inefficiencies in existing business processes and developed solutions to improve accuracy, organization, and cross-departmental collaboration.
• Developed, documented, and standardized company policies, procedures, and operational workflows to improve consistency and support organizational growth.
• Trained employees on internal software, company procedures, and newly implemented processes to encourage effective system adoption.
• Collaborated with department leaders to implement technology improvements, troubleshoot operational challenges, and strengthen internal systems.

• Developed detailed itineraries for guided photography adventures, balancing traveler preferences, destination logistics, scheduling, and operational requirements across an assigned portfolio of departures.
• Consulted with prospective and returning travelers daily, providing personalized recommendations, answering questions, and helping clients select travel experiences aligned with their interests and goals.
• Promoted additional travel opportunities through consultative sales conversations, destination education, and personalized trip recommendations to encourage additional bookings.
• Coordinated complex travel logistics, reservations, and departure details while managing multiple trips simultaneously with exceptional organization and attention to detail.
• Built and maintained traveler relationships through responsive communication, thoughtful follow-up, and knowledgeable guidance throughout the booking and trip planning process.
• Collaborated with trip leaders and internal departments to coordinate arrangements, communicate itinerary updates, and ensure seamless transitions between booking and operations.
• Resolved traveler concerns, scheduling conflicts, and unexpected logistical challenges through proactive communication, resourcefulness, and creative problem-solving.
• Maintained accurate traveler information, booking records, itineraries, and operational documentation using CRM and internal reservation systems.

• Supported commercial studio photography as photo editor, production assistant, and stylist.
• Helped plan original shots using creative thinking and new techniques.
• Worked with clients to plan shoots and improve photo satisfaction.
• Uploaded digital images for editing, archiving, and electronic transmission.
• Edited digital images with light or advanced techniques to create desired effects.
• Worked with brands including Jeld-Wen, Union Home Essentials, For Living, Classic Home, and Eurostyle.
• Work was also featured on Airbnb website.

• Maintained updated information on room availability, reservations and guest messages.
• Managed online and phone reservations.
• Provided information about our hotel, available rooms, rates and amenities.
• Responded to clients’ complaints in a timely and professional manner.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Received incoming calls and coordinated with hotel staff to fulfill requests.

• Achieved a promotion and pay raise within 6 months of working.
• Worked with a team to provide excellent service and attention to customers.
• Trained new employees.
• Assisted the marketing team with planning and organizing events.
• Set up and worked large events including weddings, meetings, and other gatherings.
• Completed various tasks at request of guests.

• Assisted guests through the rental process, focusing on the guest experience and efficiency of rental form time.

• Ensured that all equipment was returned efficiently and properly.

• Selected and adjusted equipment to fit renters' characteristics.

• Instructed Guests on the proper use of all Rental Equipment.

• Dealt with co-workers in a friendly and team-oriented manner.

• Maintained and organized equipment inventory.

• Supervised, trained, scheduled, and evaluated the staff at the swimming facility.
• Managed the operation of the pool.
• Assisted in hiring of staff and coordinated meetings.
• Ensured the safety of all guests by monitoring swimmers, applying first aid, and enforcing all safety rules.
• Communicated with and maintained effective relationships with the members, participants and other staff members; addressed any complaints and solved problems.
• Documented and notified owners of incidents/accidents, member questions/concerns, damaged equipment, supply needs, etc.
• Performed lifeguard and related duties with a 100% safety record.

• Checked photography equipment before shoots to determine appropriate setup. Photographed special events, parties and portraits.
• Adjusted aperture, shutter speed and camera focus according to lighting, depth of field, subject motion and exposure speed.
• Enhanced lighting with flashes and reflectors to achieve optimal image quality.
• Used measuring devices and specific calculations to assess light levels, distances and exposure requirements.