Madison Clements
Las Vegas
Summary
A customer service and customer satisfaction professional with experience in interpersonal positivity, driven environments. Pursuing a career in which a strong work ethic and quick learner is valued and appreciated. Dedicated to ensuring customer satisfaction by remaining accessible and friendly to all customer needs/requests. Skilled in delivering exceptional dining experiences while maintaining knowledge of over 150+ menu items. Adept at handling high volume atmospheres in a timely and efficient manner.
Overview
6
6
years of professional experience
Work History
Server + Bartender
Trattoria Reggianos
03.2025 - Current
Created ultimate guests experience
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server + Bartender
Off the Strip Steak House
10.2022 - 01.2025
- Achieved high customer satisfaction through exceptional service in a fast-paced dining environment. Enhanced order accuracy and timeliness by coordinating with kitchen staff during peak hours. Developed new team members' skills in menu knowledge and service standards, contributing to overall operational success.
Server
Chayo Mexican Kitchen + Tequila Bar
03.2021 - 10.2022
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables efficiently, balancing guest needs with timely service delivery.
- Trained and mentored new servers on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure accurate order fulfillment and prompt service.
Server/ Togo/ and Hostess
Texas RoadHouse
02.2020 - 03.2021
Education
Honor’s graduate - undefined
Durango High School
06.2019
Skills
- Customer service oriented
- Assisted management with menu reconstruction too advance our margin and food sales
- Train and mentor new colleagues
- Maintaining Knowledge of 150 menu items
- Anticipating, identifying, and fulfilling customer needs & clarifying special orders while making proper accommodations
- 4 years of Spanish ( Not fluent, but able to understand )
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Order accuracy
Server / Banquet Events
- Create a welcoming and positive environment for guests
- Maintain a clean and organized dining area while ensuring tables are properly set and customer needs are exceeded
- Inform customers of daily specials and guest favorites while upselling and promoting menu items
- Maintain knowledge of our food and beverage items so i am able to answer any inquires our guests may have
- Input all food and drink orders in a time efficient manner
- Proper knowledge of our SOP system
- Collaborate with kitchen to ensure everything is done in a timely manner
- Prepare and deliver all beverages too the table efficiently
- Performed wine and bottle service with attention to detail
- Frequently assisted colleagues during rush hour to promote teamwork and a positive work environment
- Worked in various banquet events at Off The Strip
- Memorized each new food + beverage menu per event
Timeline
Server + Bartender
Trattoria Reggianos
03.2025 - Current
Server + Bartender
Off the Strip Steak House
10.2022 - 01.2025
Server
Chayo Mexican Kitchen + Tequila Bar
03.2021 - 10.2022
Server/ Togo/ and Hostess
Texas RoadHouse
02.2020 - 03.2021
Honor’s graduate - undefined
Durango High School