Madison Cocchiaro
Alexandria,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Supportive TC with detailed knowledge of industry practices and skill to provide long-term success for companies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Training Coordinator
Texas Roadhouse
10.2023 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Key Manager
Texas Roadhouse
07.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Server
Texas Roadhouse
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
To-Go Server
Glory Days Grill
08.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Lifeguard Supervisor
Northern Virginia Regional Park Authority
06.2022 - 08.2022
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
Lifeguard
Northern Virginia Regional Park Authority
05.2019 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Host/SA
Texas Roadhouse
02.2021 - 06.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Bachelor of Science - English And Writing
Liberty University
Lynchburg, VA05.2023
Skills
- Employee Coaching
- Materials Organization
- Leadership training
- Verbal and written communication
- Program Support
- Training material updates
- Program Management
- Attention to Detail
- Orientation and Onboarding
Timeline
Training Coordinator
Texas Roadhouse
10.2023 - Current
Key Manager
Texas Roadhouse
07.2023 - Current
Server
Texas Roadhouse
01.2023 - Current
To-Go Server
Glory Days Grill
08.2022 - 02.2023
Lifeguard Supervisor
Northern Virginia Regional Park Authority
06.2022 - 08.2022
Host/SA
Texas Roadhouse
02.2021 - 06.2021
Lifeguard
Northern Virginia Regional Park Authority
05.2019 - 08.2022
Bachelor of Science - English And Writing
Liberty University