Madison Cohen
Henderson,NV
Summary
Experienced with resolving customer issues efficiently and effectively. Utilizes strong problem-solving skills and communication abilities to deliver exceptional customer service. Track record of maintaining high customer satisfaction and fostering positive client relationships.
Overview
16
16
years of professional experience
Work History
CUSTOMER RESOLUTION MANAGER
Barclays
Henderson, NV
03.2019 - Current
- Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients
- Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles
- Assisted in exceeding service goals by minimizing Customer wait times and accurately and efficiently servicing customers' needs
- Handle 50+ calls a day
- Assisted with technical support
- Assisted customers with the credit card account management, including payment disputes, processing phone payments, and reviewing features of their accounts
- Consistently enhanced customer loyalty by providing superior banking and service experience
- Assisted manager with card-related projects and implementations
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Addressed and resolved client or customer inquiries to foster superior standards of service.
LICENSED REALTOR
Life Realty
Henderson, NV
01.2018 - 05.2019
- Managed a wide range of clientele by searching for residential properties for personal residence and investments
- Participated in Open Houses in the local market to sell properties
- Reviewed and executed confidential documents, contracts and disclosures
- Gathered client's confidential information to help facilitate the buying and selling process
SALES ASSOCIATE
Honey Punch
Las Vegas, NV
02.2018 - 12.2018
- Prioritized and accomplished wide range of tasks each shift
- Greeted customers and ascertained customers' needs
- Prepared merchandise for sales floor.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
REALTOR
Keller Williams
Henderson, NV
02.2015 - 01.2018
- Facilitated the closing process on behalf of clients and ensured that all parts of contracts were met prior to closing
- Acquired new customers, counseled clients and identified needs to deliver relevant real estate investments.
- Guided clients through buying and selling processes, ensuring seamless transactions and exceptional service.
ADMINISTRATIVE ASSISTANT
Caesars Forum Shops/Simon Property
Las Vegas, NV
07.2013 - 02.2015
- Answered telephone inquiries from clients, vendors and the public
- Assisted senior administrative professionals with daily work tasks
- Created a welcoming environment for the customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
SALES CLERK
Universal Studios Hollywood
Universal City, CA
09.2010 - 06.2013
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Processed cash and credit payments rapidly and accurately
- Operated a POS system to itemize and complete an average of over 100 customer purchases
- Stocked and replenished merchandise according to store merchandising layouts.
Education
Business Marketing
California Coast University
Santa Ana, CA06-2027
Real Estate License
Key Realty School
Las Vegas, NV02-2015
Journalism
Moorpark College
Moorpark, CA06-2013
High School Diploma -
Simi Valley High School
Simi Valley, CA06-2009
Skills
- Computer skills
- Active listening
- Effective communication
- Problem resolution
- Positive attitude
- Attention to detail
Timeline
CUSTOMER RESOLUTION MANAGER
Barclays
03.2019 - Current
SALES ASSOCIATE
Honey Punch
02.2018 - 12.2018
LICENSED REALTOR
Life Realty
01.2018 - 05.2019
REALTOR
Keller Williams
02.2015 - 01.2018
ADMINISTRATIVE ASSISTANT
Caesars Forum Shops/Simon Property
07.2013 - 02.2015
SALES CLERK
Universal Studios Hollywood
09.2010 - 06.2013
Business Marketing
California Coast University
Real Estate License
Key Realty School
Journalism
Moorpark College
High School Diploma -
Simi Valley High School