Madison Cole
North Bend
Summary
Strong communicator with conflict management skills, who thrives when meeting the needs of customers, and enjoys a fast-paced environment. Looking for seasonal opportunities to showcase these skills.
Overview
4
4
years of professional experience
Work History
Nanny
Krieger Family
Snoqualmie
06.2024 - 08.2025
- Interacted positively with children to promote mental and emotional development.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Communicated regularly with families regarding daily events and any concerns that may arise.
Customer Service Representative
Sno King Ice Arena
Snoqualmie
06.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
Bybee Farms
North Bend
07.2021 - 09.2021
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Mount Si High School
Snoqualmie, WA06-2023
Some College (No Degree) - Communications
Washington State University
Pullman, WASkills
- Customer communication
- Conflict resolution
- Communication skills
- Multitasking and prioritization
- Strong teamwork
- Friendly and outgoing
Affiliations
Member of Kappa Kappa Gamma Sorority
References
References available upon request.
Timeline
Nanny
Krieger Family
06.2024 - 08.2025
Customer Service Representative
Sno King Ice Arena
06.2022 - 05.2023
Cashier
Bybee Farms
07.2021 - 09.2021
High School Diploma -
Mount Si High School
Some College (No Degree) - Communications
Washington State University
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