Madison Coleman
Billerica,MA
Summary
Motivated undergraduate student interested in Marketing and Sports Management with strong work ethic and able to work independently and in teams. Strong leadership and communication skills. Reliable and dedicated team player with hardworking and organized approach.
Overview
3
3
years of professional experience
Work History
Group Leader
Boys And Girls Club Of Greater Billerica
11.2020 - 06.2023
- Led groups of children safely through variety of activities.
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored children's behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Recorded attendance
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Safeguarded students, providing general first aid and distributing medication to children as directed.
- Resolved conflicts that arose between children by listening to complaints and finding appropriate solutions.
Hostess
Garrisons
01.2020 - 09.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
No Degree - Business
Stonehill College
North Easton, MA06.2027
High School Diploma -
Billerica Memorial High School
Billerica, MA06.2023
Skills
- Recreational Activity Planning
- Verbal and Written Communication
- Group and Individual Instruction
- Customer Service
- Leadership
- Active Listening Skills
- Problem Solving
- Time Management
- Critical Thinking
- Organization
Activities
- DECA Member
- Club Basketball player
- Sports Management Club Member
Timeline
Group Leader
Boys And Girls Club Of Greater Billerica
11.2020 - 06.2023
Hostess
Garrisons
01.2020 - 09.2020
No Degree - Business
Stonehill College
High School Diploma -
Billerica Memorial High School
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