Madison Collins
Levittown,PA
Summary
Reliable and customer-focused professional with experience in front desk operations, retail leadership, and hospitality. Skilled in appointment scheduling, inventory management, POS systems, and delivering high-quality service in fast-paced environments. Known for strong communication skills, attention to detail, and the ability to create positive experiences for customers, patients, and guests.
Overview
1
1
year of professional experience
Work History
Beauty Consultant
Walgreens
01.2025 - Current
- Advised customers on skincare and cosmetic product selection.
- Demonstrated makeup application techniques to enhance customer experience.
- Maintained product displays for optimal visibility and accessibility.
- Assisted in managing inventory levels and restocking products as needed.
- Educated customers on beauty trends and new product launches.
Front Desk Receptionist
Henry Ford Health
Dearborn, MI
- Managed appointment scheduling using electronic health record systems effectively.
- Answered multi-line phone system, directing calls to appropriate departments.
- Assisted patients with check-in and check-out procedures efficiently.
- Maintained cleanliness and organization of the front desk area consistently.
- Collaborated with medical staff to ensure smooth patient flow throughout the day.
Marketing Account Manager
AT&T
- Managed client relationships to ensure satisfaction and retention.
- Developed marketing strategies aligned with client goals and objectives.
- Coordinated campaigns using digital marketing tools and platforms.
Shift lead
Walgreens
- Trained new team members on procedures and customer service standards.
- Managed inventory levels and assisted with stock replenishment processes.
- Coordinated scheduling for staff to meet operational needs effectively.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Monitored cash handling procedures during shifts to ensure accuracy.
- Implemented safety protocols to promote a secure workplace environment.
Hotel Receptionist
DoubleTree by Hilton
- Managed reservations using Hilton's property management system.
- Assisted guests with inquiries and provided local area information.
- Handled billing and processed payments efficiently at the front desk.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Coordinated special requests and arrangements for guests during stays.
Education
High school or equivalent -
Neshaminy High School
Levittown, PASkills
- Sales
- Microsoft Word
- Organizational skills
- Hospitality
- Serving
- Customer service
- Cash register
- Preschool experience
- Retail sales
- Communication skills
- Restaurant experience
- Merchandising
- Team Work
- POS
- Serving Experience
- Experience with Children
- Assistant manager experience (2 years)
- Phone etiquette
- Inventory management
- Appointment scheduling
- Team leadership
- Attention to detail
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Beauty Consultant
Walgreens
01.2025 - Current
Marketing Account Manager
AT&T
Shift lead
Walgreens
Hotel Receptionist
DoubleTree by Hilton
Front Desk Receptionist
Henry Ford Health
High school or equivalent -
Neshaminy High School