Madison Corder
Soddy Daisy,TN
Summary
Dynamic professional with a proven track record at City of Lakesite Tennessee, excelling in customer service and emergency response. Skilled in team leadership and problem resolution, demonstrated through effective management and lifesaving techniques. Achieved significant improvements in guest satisfaction and safety standards, showcasing strong collaboration and calmness under pressure. Developed leadership and crisis management skills in dynamic aquatic environment, ensuring safety and efficiency. Efficient in training and supervising teams, and adept at emergency response and public interaction. Seeking to transition into new field where these skills can drive positive outcomes and support team success.
Overview
2
2
years of professional experience
Work History
Head Lifeguard
City of Lakesite Tennessee
Chattanooga, TN
05.2024 - 07.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
- Minimized risk of accidents with thorough daily inspections of pool equipment and surrounding areas.
- Updated safety protocols based on latest industry standards, ensuring compliance and best practices were followed.
Customer Experience Specialist
Lakesite Nutrition
Chattanooga, TN
03.2022 - 05.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Greeting customers in a friendly manner and taking food and drink orders
- Working with team members to develop and implement marketing campaigns for brand building and lead generation
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Education
Associate Of Applied Science - Marketing
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Soddy Daisy High School
Soddy Daisy05.2023
Skills
- De-escalation techniques
- Problem resolution
- Teamwork and collaboration
- Time Management
- Social Media Platform Managment
- Calm under Emergency’s
- Medical Care & Water Safety
Timeline
Head Lifeguard
City of Lakesite Tennessee
05.2024 - 07.2024
Customer Experience Specialist
Lakesite Nutrition
03.2022 - 05.2024
Associate Of Applied Science - Marketing
Chattanooga State Community College
High School Diploma -
Soddy Daisy High School