MADISON COSBY
Forest City,North Carolina
Summary
Currently I am an Office Coordinator at Center for Emotional Health. I have six years of customer service experience, as well as 3 years manager experience. I work well with others and I am detail oriented. I have great communication skills and I am dependable. I am flexible with my schedule. I am always looking forward to expanding my knowledge in many areas.
Overview
5
5
years of professional experience
Work History
Office Coordinator
Center for Emotional Health
08.2021 - Current
- Ensured financial accuracy by collecting deposits, fees, and payments
- Greeted daily visitors and patients upon their arrival, offered assistance, and answered questions to build rapport and retention
- Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away
- Used Microsoft software to enter customer information and schedule appointment
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
- Was in charge of keeping the front desk area clean and organized
Pharmacy Technician
Walgreens
09.2019 - 08.2021
- Created and updated patient profiles to include current information such as medications and insurance information
- Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems
- Restocked pharmacy shelves with current merchandise to ensure that peripheral sales remained consistent
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors
- Dispensed medications to patients according to the pharmacist's orders
- Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision
- Answered incoming calls and provided answers to customers and healthcare providers' questions
Education
High School -
Chase High School
Forest City, NC01.2018
Skills
- Microsoft PowerPoint
- Flexible scheduling
- Prioritization
- Microsoft Office
- Reading comprehension
- Administrative skills
- File management
- Cheerful and energetic
- Listening skills
- Organized
- Data collection
- Detail-oriented
- Hospitality services
- High-energy attitude
- Creative problem solving
- Microsoft Word
- Customer service
- Data entry
- Time management
- Dependable and reliable
- Strong communication skills
Timeline
Office Coordinator
Center for Emotional Health
08.2021 - Current
Pharmacy Technician
Walgreens
09.2019 - 08.2021
High School -
Chase High School
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