Madison Crary
Madison,WI
Summary
Results-driven Product Specialist showcasing comprehensive background in product management and tactical market planning. Leveraged knowledge of customer needs to effectively manage and enhance product offerings while delivering innovative solutions. Demonstrated ability to build productive relationships, resolve complex issues, and create member-driven products. Strong history of successful project coordination, team leadership, and collaboration.
Overview
6
6
years of professional experience
Work History
Medicare Product Specialist
Medica Insurance
Madison, WI
10.2022 - Current
- Company Overview: Medica is an insurance company that provides various types of insurance plans across Minnesota, Wisconsin, North and South Dakota, Nebraska, and Iowa.
- Worked on plan design, making sure we stayed within budget while also providing a plan our members would love
- Helped create and quality check member documents, such as Evidence of Coverage documents, for each of our 20+ plans
- Worked with other departments on plan creation and implementation
- Provided quarterly presentations to leadership team regarding our plan membership
- Answered any questions other departments had and provided them with the information they needed to do their job
- Creating data dashboards to track membership/enrollment
- Used data from market to assist in plan creation
Customer Support Engineer
Singlewire Software
Madison, WI
05.2019 - 09.2022
- Company Overview: Singlewire Software is a software company that supports InformaCast, which is a mass notification software designed to be used in emergency situations.
- Provided technical support for customers through email and phone calls to help troubleshoot issues they were having with our software
- Assisted customers in configuring various features of our software
- Managed 15+ cases a day while maintaining a 4.5+/5 star customer satisfaction rate
- Worked with higher level engineers to learn more ways to assist our customers
- Provided customer feedback to development team to enhance our product
- Kept up to date with new features to better assist our customers
- Worked with my team to come up with resolutions
Education
Bachelor of Business Administration - Information Technology
University of Wisconsin – Whitewater
Whitewater, Wisconsin05.2019
Skills
- Microsoft Excel and Google Sheets
- Documentation creation
- Data analysis
- Problem solving
- Team collaboration
- Time management
- Plan design
- Market research
Timeline
Medicare Product Specialist
Medica Insurance
10.2022 - Current
Customer Support Engineer
Singlewire Software
05.2019 - 09.2022
Bachelor of Business Administration - Information Technology
University of Wisconsin – Whitewater