Madison Critzer
Lehi
Summary
Experienced and dependable professional with a strong background in office management, customer service, operations, HR support, and financial administration. Skilled in overseeing daily office functions, supporting employees and leadership teams, managing client accounts and payments, and maintaining organized workflows in fast-paced environments. Recognized for professionalism, strong communication skills, problem-solving abilities, and the ability to build positive relationships with both clients and coworkers while maintaining confidentiality and efficiency.
Overview
4
4
years of professional experience
Work History
Office Manager
Burton Family Attorneys
10.2025 - Current
- Oversaw daily office operations in a dynamic legal environment, ensuring organizational efficiency and professionalism.
- Coordinate attorney schedules, client appointments, document management, and internal office communications to support smooth daily workflow.
- Handle client billing, payment collection, invoicing, and account tracking while maintaining accuracy and confidentiality.
- Administered payment management and financial tracking using QuickBooks to ensure accurate financial records.
- Managed payroll processes, including holiday and PTO tracking, to ensure accurate employee compensation.
- Support HR-related responsibilities including onboarding, employee documentation, personnel records, scheduling, and staff communication.
- Assist with hiring coordination, employee training support, and maintaining compliance with internal office procedures.
- Maintain confidentiality while handling sensitive legal documents, financial information, and client records.
- Provide exceptional customer service by assisting clients, answering inquiries, resolving concerns, and creating a positive client experience.
- Work closely with attorneys and staff to improve office procedures, increase productivity, and maintain efficient day-to-day operations.
Customer Service Manager
Bank of Utah
01.2024 - 10.2025
- Opened and managed consumer and business accounts while ensuring compliance with OFAC and CIP regulations.
- Processed wire transfers accurately while identifying potential fraud risks, scams, and suspicious account activity.
- Supervised and supported a team of customer service representatives in a fast-paced banking environment.
- Assisted with employee training, coaching, performance monitoring, and daily operational support.
- Resolved customer concerns professionally and efficiently while maintaining strong customer relationships.
- Handled inbound customer inquiries regarding accounts, transactions, banking services, and account maintenance.
- Maintained accuracy with cash handling, financial transactions, and account documentation.
Site Manager
Cherokee Federal
07.2022 - 12.2023
- Oversaw daily site operations and supervised employees to ensure productivity, accountability, and operational efficiency.
- Managed attendance tracking, employee scheduling, payroll support, and performance evaluations.
- Conducted onboarding and training for new hires while supporting employee development and workplace communication.
- Led team meetings focused on workflow improvements, employee engagement, and operational goals.
- Maintained detailed operational records, reports, and documentation with a high level of accuracy.
- Supported HR-related tasks including employee coaching, conflict resolution, and communication between staff and management.
Education
High School Diploma -
Northridge High School
Layton, UTSkills
- Office Management
- QuickBooks & Payment Processing
- Operations Management
- Client Account Management
- Professional Communication
- Scheduling & Calendar Management
- Customer Service
- HR & Administrative Support
- Employee Training
- Payroll Support
- Conflict Resolution
- Time Management
- Office administration
- Billing
Timeline
Office Manager
Burton Family Attorneys
10.2025 - Current
Customer Service Manager
Bank of Utah
01.2024 - 10.2025
Site Manager
Cherokee Federal
07.2022 - 12.2023
High School Diploma -
Northridge High School