MADISON CRUZ
North Myrtle Beach,US
Summary
- Proven Retail Worker with expertise in visual merchandising and a track record of enhancing customer experience at Carolina Greens. Exhibits excellent organizational skills and interpersonal abilities, ensuring high customer satisfaction and efficient inventory management. Committed to driving sales through strategic display maintenance and effective communication.
- Friendly Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Clark's Seafood & Chop House
05.2024 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
RETAIL WORKER
Carolina Greens
03.2021 - 07.2024
- Utilized strong communication skills to answer customer inquiries accurately and politely
- Maintained a clean and organized work area to ensure an efficient shopping experience for customers
- Provided assistance during peak hours by quickly responding to customers' requests or concerns
- Administered returns and exchanges efficiently in accordance with company policy
- Completed daily store opening and closing tasks
- Developed an in-depth knowledge of the store's products and services
- Promoted sales by setting up displays and organizing and arranging merchandise
- Demonstrated ability to provide exceptional customer service and build relationships with customers
- Assisted with training new employees on store processes, policies, systems and procedures
- Developed knowledge of store products, services, policies and procedures
- Counted money to verify amounts, issue correct change and provide receipts for funds received
- Engaged customers in friendly and professional dialogue about product needs
- Wrapped and bagged merchandise for customers for easy carrying
- Answered questions regarding store and merchandise
- Described merchandise and explained use, operation, and care of merchandise to customers
Education
DOCTOR OF PHARMACY (PHARM.D.) - PHARMACY CANDIDATE
University of South Carolina
Columbia, SC05.2029
Skills
- Strong multitasking
- Customer service
- Active learning
- Conflict resolution
- Handling complaints
- Personal presentation
- POS system operations
- Social perceptiveness
- Sales and marketing
- Patience and empathy
Timeline
Restaurant Hostess
Clark's Seafood & Chop House
05.2024 - Current
RETAIL WORKER
Carolina Greens
03.2021 - 07.2024
DOCTOR OF PHARMACY (PHARM.D.) - PHARMACY CANDIDATE
University of South Carolina
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