Madison Curchy
Gainesville,FL
Summary
Operational manager with over five years of experience in boosting efficiency and productivity. Proven expertise in communication, problem-solving, and team training to enhance customer satisfaction. Demonstrated success in workflow organization and process improvement.
Overview
5
5
years of professional experience
Work History
Operational Manager
Chick-fil-A
Gainesville, FL
05.2021 - 08.2026
- Managed daily operations to deliver exceptional customer service and satisfaction.
- Implemented operational standards to improve efficiency and consistency in service delivery.
- Identified and implemented process improvements to streamline operations and enhance productivity.
- Coordinated staff schedules to align workforce availability with peak business demands.
- Organized workflow by assigning responsibilities across departments and teams.
- Trained and mentored team members to strengthen skills and foster collaboration.
- Monitored food safety practices, ensuring compliance with health regulations and quality standards.
- Provided leadership support during change management or crisis situations.
Floor Associate
BootBarn
Gainesville, Florida
03.2024 - 02.2025
- Organized merchandise displays to improve customer engagement and drive sales.
- Processed transactions accurately using point-of-sale systems.
- Provided product information and recommendations to assist customers effectively.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Maintained inventory levels through regular stock checks and timely replenishment.
- Collaborated with team members to ensure a clean, welcoming environment.
- Trained new associates on store policies and customer service techniques to ensure consistent service quality.
- Supported promotional events by efficiently setting up displays and signage to attract customer attention.
Education
High School Diploma -
The Rock
Gainesville, FL08-2023
Some College (No Degree) - Licenses Practrice Nurse
Galen College of Nursing
Gainesville, FL08-2026
Skills
- Operations oversight
- Workflow management
- Process optimization
- Operational efficiency
- Supply chain coordination
- Team management
- Staff training
- Customer service
- Problem resolution
- Effective communication
- Multi-site operations
Timeline
Floor Associate
BootBarn
03.2024 - 02.2025
Operational Manager
Chick-fil-A
05.2021 - 08.2026
High School Diploma -
The Rock
Some College (No Degree) - Licenses Practrice Nurse
Galen College of Nursing