Madison Daughtry
Selma,NC
Summary
Results-driven Quality Assurance Technician with strong skills in quality control, HACCP knowledge, and team leadership. Proven ability to manage lab workflows and mentor technicians to ensure high product quality. Works well with others. Has taken multiple classes to grow and learn more, and plans to continue education.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Technician
Bartlett Milling
Clayton, NC
04.2025 - Current
- Performs all tasks as previously stated as a Quality Assurance Technician.
- Manage lab consumables inventory.
- Organize proficiency monthly testing and results.
- Lead day-to-day lab activities and workflows.
- Facilitate training and mentoring of quality assurance technicians.
- Review all results for specification, and report to the quality assurance manager any deviations.
- Perform equipment calibrations and daily maintenance.
- Oversee the lab's opening and closing daily operations.
Quality Assurance Technician
Bartlett Milling
Clayton, North Carolina
11.2021 - 03.2025
- Probe and grade inbound wheat implementing best practices for ensuring high levels of product quality.
- Data entry of inbound wheat trucks and bulk flour loadout.
- Document filing and record-keeping.
- Work closely with loadout paperwork requirements for each outbound flour shipment.
- Performing analytic tests in the dough lab to ensure flour consistency and compliance with individual customer standards.
- Conducted Falling Number analysis on outbound flour shipments to ensure quality and compliance with customer needs.
- Uses Excel, Word, and Outlook on a daily basis.
Server
Cracker Barrell
Smithfield, NC
02.2021 - 11.2021
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
Customer Service Specialist
Paradise Italian Ice
Angier, North Carolina
08.2016 - 09.2021
- Kept an inventory of products.
- Dispersed free samples.
- Handled customer complaints and offered solutions.
- Processed transactions.
- Collected customer feedback.
- Troubleshot technical issues.
- Ensured a positive customer experience.
Head Wait Staff
Hwy 55
Kenly, North Carolina
08.2018 - 02.2021
- Maintained a clean and safe working and dining area for the team and customers.
- Inputted food orders.
- Balanced registers.
- Supervised opening and closing procedures for the store.
- Trained new employees for both the cook and wait staff.
- Restocked inventory.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Hwy 55 Burgers Shakes & Fries
Kenly, North Carolina
06.2018 - 08.2018
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Addressed complaints to kitchen staff and served replacement items.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
High School Diploma -
North Johnston High School
Kenly, NCSkills
- Inventory tracking and reporting
- Dough lab analysis
- Product specification verification
- HACCP knowledge
- Team leadership
- Quality control
- Time management
- Problem solving
- Attention to detail
- Effective communication
Certification
- Diploma for completing the International Association of Operative Millers Correspondence Course in Flour Milling.
- PCQI Certified
Timeline
Senior Quality Assurance Technician
Bartlett Milling
04.2025 - Current
Quality Assurance Technician
Bartlett Milling
11.2021 - 03.2025
Server
Cracker Barrell
02.2021 - 11.2021
Head Wait Staff
Hwy 55
08.2018 - 02.2021
Server
Hwy 55 Burgers Shakes & Fries
06.2018 - 08.2018
Customer Service Specialist
Paradise Italian Ice
08.2016 - 09.2021
High School Diploma -
North Johnston High School
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