Madison Dean
Hamilton,Oh
Summary
Dedicated to delivering outstanding customer satisfaction through exceptional service and unwavering support. Expertise in implementing customer service best practices, combined with a strong ability to explore innovative solutions that effectively address diverse customer needs. A proactive approach to problem-solving ensures a positive experience for every client, fostering loyalty and trust. Committed to continuous improvement and adapting strategies to enhance service delivery in a dynamic environment.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
09.2023 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety standards.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Trained new baristas on beverage preparation techniques and customer interaction best practices.
Crew Member
Dunkin' Donuts
06.2022 - 08.2023
- Counting and handling registers upon closing
- Operated coffee brewing equipment and maintained cleanliness of workstations to comply with health standards.
- Delivered exceptional customer service in high-volume environments, ensuring satisfaction and repeat business.
Drive Thru
Skyline Chili
11.2021 - 09.2022
- Operated the drive-thru window and sales register quickly and efficiently
- Greeted customers and provided excellent customer service.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Fairfield High School
Fairfield, OH05-2024
Good Samaritan College of Nursing
Cincinnati, OH08-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Exceptional customer service
- Cleanliness
Timeline
Barista
Starbucks
09.2023 - Current
Crew Member
Dunkin' Donuts
06.2022 - 08.2023
Drive Thru
Skyline Chili
11.2021 - 09.2022
High School Diploma -
Fairfield High School
Good Samaritan College of Nursing