Summary
Overview
Work History
Education
Skills
Timeline
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Madison Depoister

Madison Depoister

Harrison

Summary

Dedicated customer service professional with experience supporting patients who rely on specialty and rare medications. Skilled in coordinating medication shipments, resolving shipment delays, and providing compassionate customer support. Strong attention to detail, problem-solving abilities, and communication skills, with a commitment to ensuring patients receive timely access to critical medications while maintaining confidentiality and accuracy.

Overview

5
5
years of professional experience

Work History

Customer Service Representative (PCA)

Accredo Specialty Pharmacy
11.2024 - Current
  • Coordinate medication shipments to ensure timely and accurate delivery.
  • Resolved customer complaints with empathy
  • Notify patients of delayed shipments
  • Maintain detailed and accurate records of patient interactions and shipment information.
  • Handle sensitive patient information in compliance with company policies and confidentiality requirements.
  • Collaborate with internal departments to resolve shipping, delivery, and medication-related issues.
  • Resolved customer inquiries regarding medication orders and insurance coverage efficiently.

Personal Teller

Tennessee Valley Federal Credit Union
Chattanooga, TN
08.2024 - 10.2024
  • Assisted members with daily banking transactions, including deposits, withdrawals, and account inquiries.
  • Processed financial transactions accurately while maintaining compliance with company policies and procedures.
  • Provided exceptional customer service and resolved member concerns in a professional manner.
  • Maintained confidentiality of sensitive financial and personal information.
  • Balanced cash drawers and ensured transaction accuracy.

Host/Waitress

Dockside Cafe
Harrison, TN
07.2021 - 07.2024
  • Delivered excellent customer service in a high-volume restaurant environment.
  • Greeted and seated guests, ensuring a welcoming atmosphere at Dockside Cafe.
  • Managed reservation system, optimizing seating arrangements for efficiency.
  • Trained new hosts on customer service standards and operational procedures.
  • Took customer orders, served food and beverages, and ensured guest satisfaction.
  • Handled cash and credit card transactions accurately.
  • Worked collaboratively with kitchen and service staff to maintain efficient operations.
  • Resolved customer concerns professionally and effectively.

Education

Associate Degree - Psychology

Liberty University
Lynchburg, VA
05-2024

High School Diploma -

Liberty University
Lynchburg, VA
05-2024

Skills

  • Relationship Building
  • Call center operations
  • Communication Skills
  • Active listening
  • Time Management
  • Team Collaboration
  • Attention to Detail
  • Conflict Resolution
  • Organization
  • Critical thinking
  • Problem resolution
  • Follow-up skills

Timeline

Customer Service Representative (PCA)

Accredo Specialty Pharmacy
11.2024 - Current

Personal Teller

Tennessee Valley Federal Credit Union
08.2024 - 10.2024

Host/Waitress

Dockside Cafe
07.2021 - 07.2024

Associate Degree - Psychology

Liberty University

High School Diploma -

Liberty University