Summary
Overview
Work History
Education
Skills
Timeline
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Madison Dickson

Waimanalo

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

11
11
years of professional experience

Work History

Supervisor

Hawaiian Aroma Cafe
07.2024 - Current
  • Company Overview: Locally-owned business in Hawaii, specializing in crafting delicious food and assorted drinks
  • Worked with social media accounts to build more of a following for the company and keep customers connected
  • Customer service, committed to deliver the best experience for customers
  • Training and mentoring team members
  • Make sure the environment of the caffe is clean and overall healthy atmosphere

Assistant Department Manager (ADM) and Customer Experience Manager (CEM)

Anthropologie
09.2022 - 07.2024
  • As an ADM, provide dynamic leadership to the store, fostering an engaging and inspiring atmosphere
  • Responsibilities include driving sales, collaborating closely with team members, taking ownership of the floor in the absence of the CEM, and balancing between customer service and daily operational tasks
  • In the capacity of the Customer Experience Manager (CEM), focus on curating exceptional shopping experiences for customers
  • Proactively drive engagement in various zones and actively contribute to the sales floor dynamics
  • Utilized a spark of creativity within Team Acknowledgment initiatives to recognize and celebrate employee development and unique skillsets

Customer Service / Barista

ALO Cafe Hawaii
06.2022 - 01.2023
  • Company Overview: Locally-owned business in Hawaii, specializing in crafting delicious treats
  • Actively contribute to marketing efforts by collaborating on social media strategies
  • Foster memorable customer experiences through effective communication and a commitment to exceptional service
  • Locally-owned business in Hawaii, specializing in crafting delicious treats

Server

Cracker Barrel
09.2021 - 05.2022
  • Managed diverse responsibilities, including efficiently taking orders (both dine-in and to-go) and delivering food and beverages to tables
  • Demonstrated a strong work ethic by consistently performing side tasks such as cleaning designated areas, food preparation, and general maintenance duties
  • Contributed to creating a welcoming environment by ensuring a clean and organized dining space through regular sweeping and mopping

Receptionist

Tuscan Sun Spa & Salon
08.2020 - 05.2022
  • Front desk operations, managing a range of tasks including answering client phone calls, scheduling appointments, checking in clients, and processing customer transactions
  • Utilize customer service skills in the boutique area, assisting clients in finding desired items and enhancing their overall experience
  • Demonstrate attention to detail through daily cleaning routines, ensuring a consistently clean and welcoming environment throughout the day
  • Contribute to the overall efficiency and positive atmosphere of Tuscan Sun Spa and Salon by effectively managing front desk responsibilities and customer interactions

Stylist

Ooh La Lucy
06.2017 - 08.2020
  • Company Overview: A Charleston-based boutique
  • Contributed to the success of Ooh La Lucy, a Charleston-based boutique, transitioning from a customer to an integral team member
  • Gained comprehensive insights into business operations and management while assisting one of my best friends in running the boutique
  • Demonstrated versatility by actively participating in various aspects, including styling customers, managing the online store, and handling social media platforms, fostering a well-rounded understanding of retail operations
  • A Charleston-based boutique

Intramurals

Fairmont State University
08.2018 - 03.2020
  • Excelled as a versatile team member at Fairmont State University's Intramural Sports, taking on roles such as referee, scorekeeper, and event setup coordinator
  • Demonstrated proficiency in managing social media pages, contributing to the promotion and visibility of intramural sports activities
  • Uphold cleanliness standards by efficiently handling cleaning duties, including addressing messes and managing laundry for all jerseys, ensuring a well-maintained sports environment

High School

Oakhurst Child Development Center
01.2014 - 01.2018
  • Supervise the classroom along with the head teacher
  • Prepare materials and lesson plans accordingly to fit criteria
  • Created a healthy and safe environment for kids
  • Communicate effectively to not only coworkers, but along with the parents of students
  • Overall making sure of engagement and supervision amongst all kids

Education

B.S. - Business Administration, Management Concentration, Marketing Concentration

Fairmont State University
05.2022

Skills

  • Attention to detail
  • Team player
  • Teamwork
  • Time management abilities
  • Activity planning
  • Customer service
  • Decision-making
  • Friendly, positive attitude
  • Flexible and adaptable

Timeline

Supervisor

Hawaiian Aroma Cafe
07.2024 - Current

Assistant Department Manager (ADM) and Customer Experience Manager (CEM)

Anthropologie
09.2022 - 07.2024

Customer Service / Barista

ALO Cafe Hawaii
06.2022 - 01.2023

Server

Cracker Barrel
09.2021 - 05.2022

Receptionist

Tuscan Sun Spa & Salon
08.2020 - 05.2022

Intramurals

Fairmont State University
08.2018 - 03.2020

Stylist

Ooh La Lucy
06.2017 - 08.2020

High School

Oakhurst Child Development Center
01.2014 - 01.2018

B.S. - Business Administration, Management Concentration, Marketing Concentration

Fairmont State University

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Madison Dickson