Madison Dion
Buffalo,NY
Summary
Results-driven Vocational Trainer with extensive experience at Beyond Support Network, specializing in online and soft skills training. Demonstrated success in elevating customer service standards through a focus on professional development and teamwork. Proven expertise in money handling and store maintenance in past jobs, fostering a culture of collaboration and operational excellence. Career objectives include further enhancing team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Vocational Trainer
Beyond Support Network
Buffalo, NY
10.2022 - Current
- Created lesson plans for a wide range of classes and activities related to the vocational field.
- Encouraged active participation among all learners during class discussions and activities.
- Promoted advancement of professional skills for securing certification, employment, leadership development and financial literacy.
Barista/Cashier Assistant
The Lunch Box-saint Lucie West
Buffalo, NY
10.2021 - 10.2022
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Restocked product displays based on demand and projected sales.
Denim Lead
Old Navy
Amherst, NY
06.2020 - 03.2021
- Offered customers maximum value by continuously learning about new products and related services.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cashier experience, encouraging customers to open store credit cards, and educating them on the benefits of doing so.
Education
High School Diploma -
Kenmore West High School
Kenmore06-2021
Skills
- Online training
- Soft skills training
- Teamwork and collaboration
- Exceptional customer service
- Money handling
- Store maintenance
Timeline
Vocational Trainer
Beyond Support Network
10.2022 - Current
Barista/Cashier Assistant
The Lunch Box-saint Lucie West
10.2021 - 10.2022
Denim Lead
Old Navy
06.2020 - 03.2021
High School Diploma -
Kenmore West High School