Madison Donner
Tonawanda,NY
Summary
Experienced Server with 6+ years of experience providing memorable experiences to guests in a fast-paced environment. Adept at upselling high-profit items and keeping the pantry well-stocked during busy periods. Committed to fostering repeat business through excellent customer service.
Overview
7
7
years of professional experience
Work History
Server
Brazen Brewery
08.2023 - 12.2023
Server
Dos On The Lake
06.2020 - 10.2021
- Greeted new customers, discussed specials, and took drink orders.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Manager
Vice
01.2021 - 07.2021
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
- Supervised staff of 20+ personnel by implementing company policies, protocols, work rules and disciplinary action
Server
Riverworks
05.2017 - 02.2018
Skills
- Warm and Friendly
- Cool Under Pressure
- Staff Training
- Price and Menu Memorization
- High-Volume Dining
- Wine Pairings
- Order Accuracy
- Verbal and written communication
- Multitasking and prioritization
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- High Volume Dining
- Efficient service
- Customer Relations
- Customer Loyalty
Timeline
Server
Brazen Brewery
08.2023 - 12.2023
Manager
Vice
01.2021 - 07.2021
Server
Dos On The Lake
06.2020 - 10.2021
Server
Riverworks
05.2017 - 02.2018