Madison Dooley
Mount Sterling,KY
Summary
Motivated and responsible creator that is ready to share ideas and creativity with others. Hardworking, consistent, and flexible nature, who is able to adapt to the trends and changes of the online world and exceed expectations to meet a common goal.
Overview
8
8
years of professional experience
Work History
CSR Contractor
COAST
10.2025 - Current
- Delivered exceptional customer support through various channels, ensuring timely resolution of inquiries.
- Maintained strict confidentiality when handling sensitive personal information in accordance with company policies and regulations.
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries and issues.
- Maintained a thorough knowledge of company products and services to provide accurate information to customers.
- Developed training materials to enhance team knowledge and improve service delivery.
- Facilitated communication between departments to resolve complex customer issues effectively.
Small Business Owner
07.2020 - Current
- - created 2,000 + posts over the last three years to curate a cohesive and aesthetically pleasing feed on Instagram with 108K + followers
- - Has made, packaged, and sent over 4,500 orders and 16,000 items since the beginning of this position in 2020
- - Collaborates with fellow creators and brands to create content together, whether it be for leisure or an advertisement.
- - Familiar with creating targeted advertisements that are eye-catching and informative.
Senior Employee
Walmart Online Grocery
03.2020 - 09.2020
- - Worked on foot 8-10 hours at a time
- - Quickly picked out items and delivered them to customers in the height of COVID-19
- - Trained new employees for my position
Photographer Assistant/ Office Administrator
01.2018 - 01.2020
- -Successfully managed emails with dozens of clients
- - spent full weekends on the road for wedding photography, videography, and build up/ take down of equipment
- - Made connections with clients, fellow photographers, and vendor owners and others to makes sales and ensure quality.
- (position was dissolved due to COVID-19)
Education
Bachelors of Science - Psychology
Southwestern Oklahoma State University
01.2022
Skills
- - Product Management
- - Active Listening
- - Good Communication Skills
- - Adaptability
- - Attention to Detail
- - Flexibility
- Familiar with the following applications:
- -Lightroom
- -Etsy Seller
- -Procreate
- -Canva
- -Pintrest
- -Wordpress
Timeline
CSR Contractor
COAST
10.2025 - Current
Small Business Owner
07.2020 - Current
Senior Employee
Walmart Online Grocery
03.2020 - 09.2020
Photographer Assistant/ Office Administrator
01.2018 - 01.2020
Bachelors of Science - Psychology
Southwestern Oklahoma State University