Gavin Kelley

• Streamlined return processes to expedite refunds or exchanges while minimizing negative impact on overall sales figures.
• Advised on user interface design improvements, resulting in a more intuitive and enjoyable online shopping experience for customers.
• Enhanced customer satisfaction by streamlining the order processing system.
• Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.

Evaluated customer feedback regularly, identifying areas of opportunity or concern for prompt resolution and continuous improvement efforts.

• Responsible for coaching and training my employees to the best of their abilities
• Oversaw customer food and safety for my Department.
• Responsible for fixing problems that would arise.
• Checked on Inventory to get products we didn’t have on the shelf

• Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
• Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
• Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
• Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.