Madison Dorsey
Statesboro,GA
Summary
Service-driven and creative professional with experience in customer service, team training, and performance support. Passionate about mentoring and developing others, I thrive in collaborative, fast-paced environments where teamwork and accountability matter. Dependable, organized, and community-focused, I am eager to grow in a leadership role supporting both team development and operational success.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Yelp
Remote / Work From Home
09.2023 - Current
- Manage a high-volume pipeline of small business clients using CRM systems, maintaining accurate records and organized workflows.
- Consistently exceed monthly performance goals through strong time management, accountability, and attention to detail.
- Build professional relationships with clients by assessing needs, providing tailored solutions, and delivering a positive experience.
- Maintain structured daily operations in a fast-paced environment, balancing client communication, administrative tasks, and follow-ups efficiently.
New Hire Training Lead
Wayfair
Remote / Work From Home
10.2021 - 06.2023
- Supported onboarding and training of new employees, helping them learn systems, workflows, and customer service standards.
- Provided guidance, answered questions, and offered real-time support to improve confidence and performance.
- Assisted in monitoring team performance and identifying opportunities for improvement.
- Helped maintain a positive, collaborative environment that encouraged growth, accountability, and teamwork.
Senior Customer Service Specialist
Wayfair
Remote / Work From Home
09.2020 - 06.2023
- Managed a high volume of customer interactions while maintaining professionalism and strong service standards.
- Resolved account and order issues efficiently, demonstrating problem-solving and critical thinking skills.
- Navigated multiple systems to update records, process requests, and ensure accurate documentation.
- Contributed to a positive customer experience by remaining patient, attentive, and solution-focused.
Education
High School Diploma -
Jackson High School
JacksonNo Degree - Nail Technology (In Progress)
Savannah Technical College
Savannah, GA01-2027
Skills
- Customer Service Excellence
- Employee Training & Onboarding
- Team Leadership
- Clear Communication
- Conflict Resolution
- Problem Solving
- Time Management
- Workflow Coordination
- Attention to Detail
- Adaptability
- Reliability
- Product knowledge
Timeline
Inside Sales Representative
Yelp
09.2023 - Current
New Hire Training Lead
Wayfair
10.2021 - 06.2023
Senior Customer Service Specialist
Wayfair
09.2020 - 06.2023
High School Diploma -
Jackson High School
No Degree - Nail Technology (In Progress)
Savannah Technical College