Summary
Overview
Work History
Education
Skills
Timeline
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Madison Dowell

Peterstown

Summary

Results-driven professional, with a proven track record of successfully leading teams and driving impactful business outcomes. Being highly self-motivated makes me strive to work hard, build connections, and work efficiently and successfully. Consistently adheres to standards, while maintaining open availability and flexibility to handle various shifts.

Overview

4
4
years of professional experience

Work History

Food Service Worker

Berkshires Custard
07.2020 - 10.2022
  • Led a team of food service staff, providing training, and motivation to achieve customer satisfaction.
  • Efficiently served food and beverages to customers in a fast-paced environment.
  • Cash handling and transaction processing with accuracy and efficiency.

Sales Associate

Rue 21
02.2023 - 09.2023
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Experienced in handling merchandise returns and exchanges while ensuring customer satisfaction.
  • Built relationships with customers to encourage repeat business.

In-Home Caregiver

Sevita Health
09.2023 - 12.2023
  • Provided personal care and support to individuals with intellectual disabilities.
  • Assisted with meal planning, preparation, and feeding, according to dietary and health requirements.
  • Monitored individuals vital signs, behaviors. mood, etc. and alerted healthcare professionals of any changes, while maintaining accurate records.

CNA

Lindside Health Care Center
12.2023 - 06.2024
  • Changed linens in rooms, keeping spaces clean for patient health and satisfaction.
  • Providing excellent care to residents, monitoring their vital signs, behaviors, showering, etc. while keeping accurate records.
  • Cared for residents in a nursing home facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Followed proper body mechanics to assure satisfactory health.

Call Center Representative

Interstate: TrailersPlus
06.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

High School Diploma -

Pikeview Highschool
Princeton, Wv
05.2023

Licensing - Certified Nursing Assistant

CNA License
Lindside, WV
01.2024

Skills

  • Highly Self-motivated
  • Critical thinking
  • Positive Attitude
  • Decision making
  • Multitasking
  • Effective communication
  • Strategic planning

Timeline

Call Center Representative

Interstate: TrailersPlus
06.2024 - Current

CNA

Lindside Health Care Center
12.2023 - 06.2024

In-Home Caregiver

Sevita Health
09.2023 - 12.2023

Sales Associate

Rue 21
02.2023 - 09.2023

Food Service Worker

Berkshires Custard
07.2020 - 10.2022

High School Diploma -

Pikeview Highschool

Licensing - Certified Nursing Assistant

CNA License

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Madison Dowell