Madison Ethridge
Lubbock,TX
Summary
Detail-oriented Medical Assistant and Receptionist with a proven track record in clinical and administrative roles. Expertise includes patient care, scheduling, medical records management, and exceptional customer service. Demonstrated ability to multitask effectively in fast-paced healthcare environments while upholding professionalism and ensuring patient confidentiality. Committed to enhancing patient experiences and supporting healthcare teams with efficiency and compassion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant / Receptionist
Aspen Family Clinic / Mountain Medical Spa
Ruidoso, NM
05.2025 - Current
- Greet and check in patients, ensuring accurate personal and insurance information.
- Schedule appointments and manage provider calendars
- Performed vital signs and prepare patients for examinations
- Assist healthcare providers during procedures
- Maintain and update electronic medical records (EHR)
- Handle 50+ phone calls a day , multiple referrals, and patient inquiries
- Process payments and support billing tasks
- Take samples from patients (blood, urine, etc.)
Patient Care Technician (PCT)
Covenant Medical Center
Lubbock, TX
06.2022 - 05.2025
- Provided direct patient care, assisting with bathing, dressing, feeding, and mobility
- Monitored and recorded vital signs, reporting abnormal findings to nursing staff
- Assisted nurses with procedures, including wound care and patient preparation
- Performed EKGs and collected specimens (urine, blood) as needed
- Maintained accurate patient records using electronic health record (EHR) systems
- Ensured patient safety by following infection control and safety protocols
- Supported patient admissions, transfers, and discharges
- Responded promptly to patient call lights and requests
- Managed 15-30 patients on a single floor a day
Seasonal Sales Associate
Bath & Body Works
Weatherford, TX
10.2021 - 05.2022
- Delivered exceptional customer service by greeting customers and assisting with product selection
- Promoted and upsold products, including fragrances, lotions, and seasonal collections
- Operated cash register, processed 100 +transactions a day, and handled returns/exchanges
- Maintained store appearance by restocking shelves, organizing displays, and following visual standards
- Educated customers on promotions, loyalty programs, and special offers
- Assisted during high-volume holiday periods while maintaining a positive and professional attitude
- Collaborated with team members to meet daily sales goals
Hostess
Texas Roadhouse
Weatherford, TX
05.2021 - 05.2022
- Greeted and welcomed guests, creating a positive first impression
- Managed reservations, waitlists, and seating arrangements efficiently
- Escorted guests to tables and provided menus
- Communicated with servers and kitchen staff to ensure smooth service flow
- Answered 30+ phone calls and handled guest inquiries professionally
- Maintained a clean and organized front-of-house area
- Monitored dining room activity to manage wait times and guest satisfaction
- Assisted with takeout orders and supported staff during busy periods
Education
Associate in Arts - General Studies
Eastern New Mexico University
Ruidoso, NM05-2026
Skills
- Patient Care & Vital Signs
- EKG & Phlebotomy
- Strong knowledge of HIPAA compliance
- Appointment Scheduling
- Electronic Health Records (EHR)
- Medical Billing & Insurance Verification
- Customer Service & Communication
- Infection Control & Safety Procedures
- Problem-Solving
- Organization & Attention to Detail
- Teamwork & Interpersonal Skills
- Multitasking in Fast-Paced Environments
Certification
- Certified Clinical Medical Assistant (CCMA), National Healthcareer Association – Ruidoso NM (Est. completion May 2026)
- Basic Life Support (BLS)
- Heartsaver First Aid CPR AED Certification
Timeline
Medical Assistant / Receptionist
Aspen Family Clinic / Mountain Medical Spa
05.2025 - Current
Patient Care Technician (PCT)
Covenant Medical Center
06.2022 - 05.2025
Seasonal Sales Associate
Bath & Body Works
10.2021 - 05.2022
Hostess
Texas Roadhouse
05.2021 - 05.2022
Associate in Arts - General Studies
Eastern New Mexico University