Summary
Overview
Work History
Education
Skills
Publications
Timeline
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Madison Facciolla

Orlando,FL

Summary

Passionate writer and editor dedicated to learning and growing from each new experience. Driven and adaptable, eager to produce a variety of work specific to client needs. Skilled in the intricacies of English grammar, the craft of writing, and the diversity of peer-review. Talented at crafting compelling character-driven stories to evoke emotion and inspire reflection in readers.

Overview

5
5
years of professional experience

Work History

Freelance Writer

Upwork.com
06.2023 - Current
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Brainstormed ideas to create useful content for clients.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Organized material to research and complete writing tasks.

Studio Assistant

All Fired Up
11.2022 - Current
  • Created warm and courteous relationships with customers.
  • Glazed pottery and loaded kilns.
  • Taught pottery painting techniques.
  • Operated Shopify POS.
  • Kept tools, equipment, and work areas properly maintained.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Expeditor/Host

Island Wing Co
05.2022 - 10.2022
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

Brand Ambassador

Forever 21
02.2022 - 05.2022
  • Interacted with customers in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Maintained knowledge of current promotions and product features.

Team Member

Blaze Pizza
05.2018 - 10.2019
  • Greeted guests pleasantly and answered menu questions.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used proper techniques to prepare food and ingredients.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Operated register to process payments and collect cash payment for order totals.

Education

Bachelor of Arts - Creative Writing

University of Central Florida
Orlando, FL
06.2024

Associate of Arts - English

University of Central Florida
Orlando, FL
08.2022

Skills

  • Communication, Teamwork, and Leadership
  • Fast-Paced Problem-Solving
  • Creative Writing
  • Peer Review and Critique
  • Proofreading
  • Copyediting
  • Copywriting
  • Photography
  • Creative Direction
  • Customer Service
  • Organization
  • Pottery Processing
  • Painting
  • Fine Arts

Publications

Poetry:

  • Facciolla, Maddie, "Fleshy," The Cypress Dome, 2023

Timeline

Freelance Writer

Upwork.com
06.2023 - Current

Studio Assistant

All Fired Up
11.2022 - Current

Expeditor/Host

Island Wing Co
05.2022 - 10.2022

Brand Ambassador

Forever 21
02.2022 - 05.2022

Team Member

Blaze Pizza
05.2018 - 10.2019

Bachelor of Arts - Creative Writing

University of Central Florida

Associate of Arts - English

University of Central Florida

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Madison Facciolla