Madison Fagan
Toms River,NJ
Summary
Tenured customer service employee with almost 4 years of experience dedicated to providing the highest quality service and making customers feel welcomed. Highly knowledgeable expert in production with proven methods for improving efficiency. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa
08.2020 - Current
- Helps large volumes of customers every day with positive attitude and focus on customer satisfaction.
- Handles customer concerns professionally, resulting in satisfactory outcomes and positive feedback.
- Maintains a high level of product knowledge, providing accurate information to customers.
- Answers customer telephone calls promptly to avoid on-hold wait times.
- Enhances customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieves consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Team Supervisor
Wawa
01.2021 - 01.2022
- Coordinated, organized and prioritized workloads for team members.
- Provided training and support to new employees to ensure they understand their job responsibilities.
- Sought out opportunities for cost savings without sacrificing quality or customer satisfaction.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Managed performance reviews for 2 employees, analyzing individual employee achievements and overall trends in workforce execution.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
Education
High School Diploma -
Toms River High School South
Toms River, NJ06-2022
Skills
- Assignment Delegation
- Complaint Handling
- Performance Improvement
- Staff Training
- Team Supervision
- Work Planning
- Cash Handling
- Coaching
- Goal Setting
- Problem-Solving
- Attention to Detail
- Issue Resolution
- Service Level Agreements
- Teamwork and Collaboration
- Evaluating Employee Work
- Flexible Schedule
- Giving Constructive Feedback
- Leadership
- Safety
Timeline
Team Supervisor
Wawa
01.2021 - 01.2022
Customer Service Associate
Wawa
08.2020 - Current
High School Diploma -
Toms River High School South