Madison Fifer
Lima,OH
Summary
Dedicated professional with experience in patient care and customer service. Known for strong communication and adaptability, effectively supporting patients and collaborating with healthcare teams to ensure positive outcomes and enhance overall patient satisfaction.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
St. Ritas Mercy Health
Lima, OH
05.2024 - Current
- Supported nursing staff in delivering patient care and facilitating daily living activities to enhance patient comfort.
- Monitored vital signs and reported changes to healthcare team members.
- Maintained cleanliness and organization of patient care areas and equipment.
- Provided emotional support to patients and families during treatment processes.
- Documented patient information accurately in electronic health records system.
- Educated patients on basic health maintenance and self-care techniques.
- Followed safety protocols to prevent infection and ensure patient well-being.
- Responded promptly to call lights and addressed requests from patients, families, and staff to ensure timely assistance and support.
Waitress
Western Sizzilin
Lima, OH
05.2023 - 05.2024
- Provided exceptional customer service in fast-paced dining environment.
- Coordinated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and utensils.
- Processed payments and managed cash register operations effectively.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Supported wait staff during busy shifts to ensure efficient service.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Hostess
Beer Barrel Pizza & Grill
Lima, OH
04.2023 - 05.2024
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed reservation system to coordinate guest seating efficiently.
- Assisted servers by communicating guest needs and special requests.
- Maintained cleanliness of entrance and waiting areas for a welcoming atmosphere.
- Collaborated with team members to ensure smooth dining operations during peak hours.
- Trained new host staff on procedures and customer service expectations effectively.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Bath High School
Lima, OH05-2024
Associate of Science - Nursing
James A. Rhodes State College
Lima, OHSkills
- Patient care assistance
- Vital signs monitoring
- Infection prevention
- Electronic health records
- Patient education
- Patient communication
Timeline
Patient Care Technician
St. Ritas Mercy Health
05.2024 - Current
Waitress
Western Sizzilin
05.2023 - 05.2024
Hostess
Beer Barrel Pizza & Grill
04.2023 - 05.2024
High School Diploma -
Bath High School
Associate of Science - Nursing
James A. Rhodes State College