Madison Forsythe
Tumwater,WA
Summary
Well-rounded customer service provider. 10+ years in a customer service role, with 6+ years in retail management. Successful Event Planner and social media manager, resulting in the best turn out of customers in the PNW Barnes&Noble for the last 3 midnight release party’s.
Overview
9
9
years of professional experience
Work History
Bookseller- Senior Bookseller
Barnes And Noble Bookstore
Olympia, WA
10.2021 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Assisted in ringing up sales at registers and bagging merchandise.
- Listened to customer interests and needs and matched with suitable books and related products.
- Handled all duties related to opening and closing the store.
- Oversaw staff and workflow across various duty shifts.
- Developed engaging content for increased audience interaction.
- Helped plan and execute midnight release party’s. As well as creating all promotional materials, social media campaigns, and activities for customers.
Funeral Assistant
Mills & Mills Funeral Home
Tumwater, WA
04.2022 - 10.2022
- Assisted funeral director in coordination of services.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Offered administrative expertise in managing funeral home operations.
- Prepared memorial materials, including service programs and signage.
- Completed and filed all necessary legal documentation quickly and accurately.
- Prepared death certificates and drafted obituaries.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Drafted professional correspondence and marketing materials.
Floor Supervisor
Vans
Olympia, WA
08.2016 - 04.2022
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Prepared and led staff training and instruction.
- Worked up from Seasonal Sales Associate to Floor Supervisor
- There was a year break during my time at Vans, due to me pursuing cosmetology
Hairstylist
Ulta Salon
Lacey, WA
03.2017 - 03.2018
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
Education
Bachelor - Humanities
Evergreen State College
Olympia, WACosmetology - Cosmetology
Gene Juarez Academy South Seattle
Federal Way, WA05.2017
Skills
- Event Planning
- Customer service
- Scheduling appointments
- Email and telephone decorum
- Customer assistance and interaction
Education and Training
other
Timeline
Funeral Assistant
Mills & Mills Funeral Home
04.2022 - 10.2022
Bookseller- Senior Bookseller
Barnes And Noble Bookstore
10.2021 - Current
Hairstylist
Ulta Salon
03.2017 - 03.2018
Floor Supervisor
Vans
08.2016 - 04.2022
Cosmetology - Cosmetology
Gene Juarez Academy South Seattle
Bachelor - Humanities
Evergreen State College