Madison Franklin
Fire & Hops Pizza Co.
Richmond,VA
1
Certification
4
years of professional experience
Work History
Server
1 Year 1 Month- Build relationships with customers through clear communication, active listening, and attentive service.
- Handle customer concerns and unexpected challenges with patience, professionalism, and practical problem-solving.
- Manage multiple responsibilities in a fast-paced environment while maintaining attention to detail and organization.
- Work closely with coworkers to coordinate service, resolve issues, and keep daily operations running smoothly.
Dock Attendant
4 Years 3 Months- Managed rental transactions, balanced the register, and prepared daily deposits, ensuring accuracy and accountability in financial operations.
- Assisted guests with equipment rentals, safety instructions, and boarding while maintaining a welcoming and organized environment.
- Coordinated activities and equipment for large groups, including summer camps, while balancing daily responsibilities and maintaining facility grounds.
Psychology Academic Operations Assistant
7 Months- Respond to inquiries from students, faculty, and the public, providing information and directing individuals to appropriate university resources.
- Manage printing requests, distribute departmental mail, and assist with daily administrative tasks.
- Assist with the preparation and setup of departmental events, presentations, and academic panels.
Education
Bachelor of Science - Psychology | Addiction Studies
- GPA: 3.33/4.00 | Dean's List (2 semesters)
- Completed coursework in psychological research methods, counseling, substance use treatment, and behavioral neuroscience.
- Conducted undergraduate research examining the relationship between first-generation college student status and empathy, using SPSS to analyze data from 116 participants.
Skills
Research & Analysis: SPSS
quantitative research methods
statistical analysis
APA 7th edition formatting
Technical: Microsoft Word
PowerPoint
Excel
Canva
Professional: Event planning
administrative support
public speaking
written communication
Leadership & Involvement
Event Coordinator | VCU Psychology Club
Spring 2024 – Spring 2026
- Planned and organized approximately 20 academic, social, and professional events to encourage student involvement within the psychology community.
- Worked alongside fellow student leaders to coordinate event logistics, communicate with members, and support club activities.
- Helped create opportunities for students to connect with peers, faculty, and professionals in the field of psychology.
Certification
Psychological First Aid (PFA) Online
National Child Traumatic Stress Network (NCTSN) | September 2026
Certificate of Achievement | 5 CE Contact Hours
Strategic Prevention Framework (SPF) Training
Substance Abuse and Mental Health Services Administration (SAMHSA) | August 2026
Training Completion | 1 Hour
Timeline
Server
Fire & Hops Pizza Co.
09.2025 - CurrentRead More
Psychology Academic Operations Assistant
Virginia Commonwealth University
09.2024 - 04.2025Read More
Dock Attendant
Wintergreen Pacific LLC
05.2022 - 08.2026Read More
Virginia Commonwealth University
Bachelor of Science from Psychology | Addiction Studies
Read More