Madison Frost
Tacoma
Summary
Experienced medical assistant and lead trainer with expertise in primary care and team leadership. Proficient in training medical assistants to manage clinical workflows and deliver quality patient care in fast-paced environments. Recognized for dependability, organization, and fostering strong patient relationships while promoting a collaborative team atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant Lead Trainer
Sound Family Medicine
Puyallup
09.2022 - Current
- Led training and provided senior clinical support in a high-volume primary care clinic for FP/OB/PEDS providers.
- Supervised and coordinated daily workflow for team of 20+ medical assistants, enhancing operational efficiency and ensuring quality patient care.
- Trained and onboarded new medical assistants and externs on clinical procedures, EMR documentation, injections, venipuncture, specimen collection, and clinic protocols, facilitating smooth integration into clinical practice.
- Provided ongoing coaching and support to staff, fostering productivity, accuracy, and compliance with clinical standards.
- Administered medications, immunizations, and injections under provider direction while following safety and infection control guidelines.
- Assisted providers with minor surgical and in-office procedures by preparing sterile instruments and supporting patient care needs.
- Performed basic laboratory procedures, including specimen collection, processing, and routine testing.
- Educated patients on medications, treatment plans, preventive care, and post-procedure instructions.
- Verified insurance eligibility and authorization requirements for medical services and procedures.
- Prepared and maintained exam and procedure rooms, ensuring cleanliness, sterilization, and proper stocking of medical supplies and equipment.
- Responded effectively to urgent patient needs and supported a collaborative, patient-focused clinical environment.
Medical Assistant
HorizonView Health
Puyallup
06.2022 - 08.2022
- Administered vaccines to patients according to health protocols.
- Assisted medical and nursing staff with minor procedures, medication administration, and wound management to enhance patient care.
- Obtained health history and performed vital signs for diverse patient population.
- Performed administrative duties, including answering phones, faxing referrals and prescriptions, and communicating with patients through MyChart to ensure effective patient engagement.
- Stock and maintain cleanliness of patient care areas.
Centralized Call Center Associate II
Multicare
Auburn
11.2021 - 06.2022
- Managed incoming and outgoing calls from patients, family members, and physicians' offices in a centralized setting to facilitate effective communication.
- Maintain above average call center dashboard stats in areas of: quality of call, customer service, schedule adherence and wrap-up coding.
- Delivered exceptional customer service and clear communication, ensuring accurate information and support for patient needs.
- Achieved above-average call center dashboard stats in quality of call, customer service, schedule adherence, and wrap-up coding.
Medical Assistant, Primary Care
Swedish Medical Center
Issaquah
09.2019 - 12.2021
- Supported FP/OB provider in delivering patient care in a Primary Care clinical setting.
- Obtain health history and perform vital signs on all patients of all ages.
- Administered vaccines to patients in accordance with health protocols.
- Assisted medical and nursing staff with minor procedures, medication administration, and wound management to enhance patient care.
- Assisted other physicians in family practice and pediatrics.
- Perform administrative duties when needed, such as: answering phones, faxing referrals and prescriptions and communicating with patients via my chart.
- Stocked supplies and maintained cleanliness in patient care areas to promote a safe and efficient environment.
Receptionist
1630 Hair Artisans
Renton
07.2018 - 12.2019
- Greeted visitors, assessed their needs, and directed them to appropriate destinations to ensure a positive experience.
- Delivered outstanding service to customers by addressing inquiries and resolving issues promptly.
- Addressed and resolved customer complaints, enhancing satisfaction and fostering a supportive environment.
- Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Schedule appointments and maintain and update appointment calendars.
- Oversaw online booking systems to streamline reservations and enhance user experience.
- Maintained tidy and organized workspaces, contributing to a safe and welcoming atmosphere.
Medical Assistant, Externship Program
Swedish Medical Center
Issaquah
06.2019 - 08.2019
- Executed daily Medical Assistant tasks, including rooming patients, obtaining vitals, and administering vaccines, contributing to patient care under supervision of certified Medical Assistant.
- Assisted physicians with patient examinations and medical procedures.
- Maintained accurate patient records in electronic health systems.
- Scheduled patient appointments and managed follow-up communications.
Education
Certificate of Technical Studies - Certified Medical Assistant
Pima Medical Institute-Renton
Renton08-2019
High School Diploma -
Issaquah High School
Issaquah WA06-2018
Skills
- Patient care
- Medical terminology knowledge
- ICD-10 proficiency
- EHR systems expertise
- Epic proficiency
- Medical records management
- Medical billing and coding knowledge
- Medical scheduling
- Insurance verification expertise
- Vital signs monitoring
- Venipuncture skills
- Injection administration and EKG performance
- Primary care expertise
- HIPAA compliance knowledge
- Quality assurance
- Office management
- Clerical experience
- EMR systems experience
- Task prioritization and attention to detail
- Organizational skills
- Time management skills
- Medical office experience
- Customer service excellence
- Employee orientation
- Phlebotomy skills
- Medical billing and coding knowledge
- Phlebotomy skills
Certification
- BLS Certification
- CCMA Certification
- CPR Certification
- Certified Medical Assistant
- AED Certification
- AHA Certification
Timeline
Certified Medical Assistant Lead Trainer
Sound Family Medicine
09.2022 - Current
Medical Assistant
HorizonView Health
06.2022 - 08.2022
Centralized Call Center Associate II
Multicare
11.2021 - 06.2022
Medical Assistant, Primary Care
Swedish Medical Center
09.2019 - 12.2021
Medical Assistant, Externship Program
Swedish Medical Center
06.2019 - 08.2019
Receptionist
1630 Hair Artisans
07.2018 - 12.2019
Certificate of Technical Studies - Certified Medical Assistant
Pima Medical Institute-Renton
High School Diploma -
Issaquah High School