Tosha T Rodriguez
Tampa
Summary
Professional Certified Medical Assistant prepared to excel in leadership role within healthcare sector. Extensive experience in managing patient care, coordinating with healthcare teams, and streamlining office operations. Known for fostering team collaboration and achieving optimal patient outcomes, adapting seamlessly to dynamic healthcare environments. Skilled in clinical procedures, patient communication, and administrative efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant II- Lead
AdventHealth Medical Group
Tampa, FL
01.2019 - Current
- Kept medical supplies in sufficient stock by checking levels and sending replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, decide purpose of visit, and record medical history.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Aided with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by supplying knowledgeable education on procedures, medications, and other physician instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms, and allergies.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to send prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures and care plan instructions.
Certified Lab Assistant/Phlebotomist
Florida Hospital Carrollwood
Tampa, FL
01.2016 - 01.2021
- Prepare samples for testing using various laboratory equipment.
- Follow the correct procedures, policies, and health and safety regulations.
- Conduct laboratory tests, analyze results, and document your findings.
- Stay informed with the latest industry trends, techniques, and best practices.
- Document all activities, results, and report back to management.
- Undertake basic administrative tasks such as filing and answering telephones.
- Collect blood samples from patients.
- Practice proper patient identification, especially when working on hospital floors.
- Label vials with patient names and dates.
- Transport all specimen samples to laboratory in prompt manner.
- Centrifuge blood samples, depending on if this is allowed in the state you are working in expect to collaborate with many patients varying in age and health status.
- Be friendly, courteous and sympathetic when it comes to working with patients.
- Always keeping cart or station well-organized practice infection control standards when collaborating with patients and equipment.
- Preparation, specimen requirements and documentation of send outs.
- Created and updated record of all supplies and equipment to check inventory.
Medical Assistant II
Moffitt Cancer Center
Tampa, FL
01.2009 - 12.2015
- Performs phlebotomy & central line draws as applicable to clinic/ department.
- Takes patient height, weight, temperature, blood pressure, and document pre-examination information on medical record.
- Changes the exam room linens and prepares the exam room between patients and keeps exam room stocked with necessary supplies.
- Communicates with patients and family members about clinic or department delays and aids meet needs i.e.
- Nourishment, magazines, distribute care pagers.
- Reviews department-specific forms, questionnaires.
- With the patient prior to the encounter with the care provider.
- Aid with procedures as applicable to department.
- Generates and/or retrieves material from electronic devices, if needed.
- Prepare and label specimens with required clinical data; ensure prompt delivery of specimens to appropriate designation.
- Aid in case of an emergency, as directed by a physician.
Medical Assistant
Care Clinics
01.2008 - 01.2009
- Measured vital signs, such as pulse rate, temperature, blood pressure, and weight.
- Observed all aspects of daily activity in physician's office.
- Preparing and supporting medical records.
- Prepared treatment rooms for examination of patients.
- Filing and supporting client charts and information.
Care Coordinator
THAP, Inc
Tampa, FL
01.2007 - 01.2007
- Case Management.
- Making appointment for client.
- Supplying transportation for client.
- Filing and keeping client charts and information.
- Help clients with hygiene products.
- Determined need for special assessment activities for complex cases, effectively managing care plans.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made initiative-taking adjustments to avert issues.
Certified Nursing Assistant
John Knox Village
01.2001 - 01.2004
- Performed duties in care of patients in nursing home under direction of nursing and medical staff.
- Answered signal lights, bells, and intercom system to determined patients' needs.
- Changed bed linens, ran errand, directed visitors, and answered telephone.
- Recorded temperature, blood pressure, pulse and respiration rates, food and fluid intake and output, as directed.
- Turned and repositioned bedfast patients to prevent skin breakdowns.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Evaluated patients to find and address wounds, behavioral concerns and medically relevant symptoms.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
ICU Patient Care Tech/ Nursing Assistant
Tampa General Hospital
Tampa, FL
01.2001 - 01.2002
- Inventoried and ordered medical supplies and materials.
- Drawing blood.
- Measured vital signs, such as pulse rate, temperature, blood pressure, and weight.
- Answered call light and intercom system to determined patients' needs.
- Transporting patients, using wheelchairs and wheel cart, and aiding patients to walk.
- Supplied hygiene care for patients.
- Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors, and fellow staff members.
- Maintained best-in-class standards for individualized care in 8-bed unit by continuously checking in with patients and families and quickly supplying care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
Medical Assistant/ Register
St. Joseph's Diagnostic Center
Tampa, FL
01.2000 - 01.2000
- Schedule appointments, receive money for bills, keep x-ray and other medical records, perform secretarial tasks, and complete insurance forms.
- Key data into computer to support office and patient records.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
Medical Assistant
HealthPoint Pediatric Center
Tampa, FL
01.1997 - 11.1997
- Observed all aspects of daily activity in a physician's office.
- Prepared patients for meeting with the doctor.
- Filed charts.
- Taking blood pressure, weight, and temperatures of incoming patients.
- Scheduling and receiving patients.
- Preparing and supporting medical records.
- Performing basic secretarial skills and medical transcription.
- Handling telephone calls and writing correspondence.
- Prepared initial patient charts for admission.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Medical Assistant
Bayshore Podiatry Center
Tampa, FL
01.1997 - 11.1997
- Supplying foot care.
- Wound care.
- Scheduled appointment.
Medical Assistant
Pediatric Medical Center
Tampa, FL
01.1996 - 11.1996
- Interview patients measure vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and record information on patients' charts.
- Prepare treatment rooms for examination of patients.
- Drape patients with covering and positions instruments and equipment.
- Hand instruments and materials to doctor as directed.
- Clean and sterilize instruments.
- Inventory and order medical supplies and materials.
- Working front office.
- Gave injections and treatment and performed routine laboratory tests.
Education
Certificate - Medical Office Assistance Front and Back Office
Florida School of Business
Tampa, FL02-1996
Vocational - Practical Nursing
Gulf Coast College, Technical Center
Tampa, FL07-2009
Certificate - Nursing Assistance
Learey Technical Center
Tampa, FL02-2003
Skills
- Medical office administration
- Efficient and dependable collaborator
- Prioritizing stat orders
- Medical Records Management
- Aiding with physical exams
- Lab equipment operation
- Patient Scheduling
- Patient-focused care
- CPR
- Electronic health records
- Patient Assessments
- Trustworthy companion
- Patient bathing
- Emptying catheter bags
- Phlebotomy
- Emergency procedures understanding
- Ambulating and repositioning patients
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- Patient care
Certification
2022-04 NRCMA -National Registered Certified Medical Assistant
Timeline
Certified Medical Assistant II- Lead
AdventHealth Medical Group
01.2019 - Current
Certified Lab Assistant/Phlebotomist
Florida Hospital Carrollwood
01.2016 - 01.2021
Medical Assistant II
Moffitt Cancer Center
01.2009 - 12.2015
Medical Assistant
Care Clinics
01.2008 - 01.2009
Care Coordinator
THAP, Inc
01.2007 - 01.2007
Certified Nursing Assistant
John Knox Village
01.2001 - 01.2004
ICU Patient Care Tech/ Nursing Assistant
Tampa General Hospital
01.2001 - 01.2002
Medical Assistant/ Register
St. Joseph's Diagnostic Center
01.2000 - 01.2000
Medical Assistant
HealthPoint Pediatric Center
01.1997 - 11.1997
Medical Assistant
Bayshore Podiatry Center
01.1997 - 11.1997
Medical Assistant
Pediatric Medical Center
01.1996 - 11.1996
Vocational - Practical Nursing
Gulf Coast College, Technical Center
Certificate - Nursing Assistance
Learey Technical Center
Certificate - Medical Office Assistance Front and Back Office
Florida School of Business