Madison Fueston
Walton,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle and organize multiple projects simultaneously while exceeding expectations. Willingness to take on added responsibilities to meet team goals. Works extremely efficiently in an office setting with a positive attitude and sound judgment. Highly motivated and encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills. Extensive experience in staff management and leadership and open to constructive criticism.
Overview
12
12
years of professional experience
Work History
Small Business Owner
All-Star Academy Gymnastics
11.2016 - Current
- Managed daily operations for successful small business, including management of employees, schedules, customer service, social media, event planning, customer communications, payroll, cleaning, and more.
- Established loyal customer base with consistent communication, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to communicate with member base, network with other local businesses and collaborate for events and outreach, and promote achievements and exemplary staff.
- Advertised services online and created outlets via our website for communication with new customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Participated actively in local community events, through farmers markets/fundraisers/etc., as way to give back while expanding business visibility and credibility.
- Hired, trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities with children, parents, and staff.
- Fostered positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Optimized operational efficiency by streamlining processes with technology and task lists.
- Interviewed and hired staff to assist with administrative duties to delegate minor responsibilities from management, to ensure management's time and resources were used efficiently.
- Interacted well with customers to build connections and nurture lasting member relationships over 8 years of service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring, training, supervision, and promotion of all team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel at start of business, working to establish solid customer base that trusted our service quality.
- Scheduled employees for shifts, taking into account customer traffic during certain seasons and employee strengths.
- Observed each employee's individual strengths and mentored them to improve areas of weakness.
Manager
NKY Elite Gymnastics
06.2013 - 02.2016
- Managed program and class schedules, as well as lesson planning for individual age and skill groups of members.
- Scheduled, planned, and ran year-round practices, including multiple levels of competition, while recruiting assistance from other employees to intern within realm of competitive gymnastics under my direction.
- Communicated with members about progress, concerns, questions, requests, suggestions with efficiency and reliable outcome.
- Organized yearly events including banquets, competitions, and team parties.
- Assisted with customer service via phone calls, registering new students, processing payments, and handling general office concerns.
- Held 10 private sessions with members weekly to show dedication to customer satisfaction and member progress.
Driver
Kona Ice
02.2013 - 09.2014
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Coordinated efficient routes to avoid delays and optimize schedules.
Educational Program Instructor
Top Flight Gymnastics
01.2012 - 01.2013
- Completed 6-week training on educational gymnastics instruction and spotting.
- Ran elementary-aged classes of up to 12 students and monitored their progress.
- Communicated with parents of members about their student's progress, behaviors, and gave my professional suggestions and critiques for improvement.
Education
No Degree - Journalism, Print
Northern Kentucky University
Newport, KYHigh School Diploma -
Dixie Heights High School
Fort Mitchell, KY05.2014
Skills
- Small business operations and development
- Planning and execution both for business management and events
- Strategic planning
- Budget management
- Staff hiring and performance management
- Customer Service Management
- Decision-Making
- Team Leadership
- Delegation
Timeline
Small Business Owner
All-Star Academy Gymnastics
11.2016 - Current
Manager
NKY Elite Gymnastics
06.2013 - 02.2016
Driver
Kona Ice
02.2013 - 09.2014
Educational Program Instructor
Top Flight Gymnastics
01.2012 - 01.2013
No Degree - Journalism, Print
Northern Kentucky University
High School Diploma -
Dixie Heights High School
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