MADISON GAGLIANO
Boston,MA
Summary
Developed leadership and operational management skills within fast-paced business environment. Expertise in team collaboration, strategic planning, and process improvement. Seeking to transition into new field where these transferable skills can contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Bartender/Server
Five Iron Golf Boston
Boston, MA
09.2023 - Current
- Taking food and beverage orders, offering recommendations and addressing special dietary needs or preferences.
- Delivered food and beverages to tables in a timely and efficient manner, ensuring correct orders and presentation.
- Had in-depth knowledge of the menu and daily specials to upsell appetizers, drinks, and desserts.
- Trained new team members on bar operations and customer service standards efficiently.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Host
Flagship on the Fox
St. Charles, IL
05.2023 - 08.2023
- Managed guest reservations and waitlists using reservation software, prioritizing seating based on guest preferences and restaurant capacity.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Answered phone calls and responded to online reservation inquiries, ensuring accurate booking details and confirming reservations.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Advised customers about special offerings and menu items to help drive sales.
Education
Undergraduate - Advertising Public Relations and Social Media
Suffolk University, College of Arts & Sciences, Sawyer Business School
Boston, MA01.2026
Undergraduate - Psychology, Communications
Merrimack College
North Andover, MA05.2023
Highschool Diploma - undefined
Burlington Central High School
Burlington, IL05.2021
Skills
- Suffolk University Women's Ice Hockey - Player
- Merrimack College Women's Ice Hockey - Player
- USA Deaf Hockey Team - 2017 & 2024
- Chicago Mission Tier AAA Hockey Club - 2 National Championships - 2020 & 2021
Language
American Sign Lanuage
Limited Working
Timeline
Bartender/Server
Five Iron Golf Boston
09.2023 - Current
Host
Flagship on the Fox
05.2023 - 08.2023
Undergraduate - Psychology, Communications
Merrimack College
Highschool Diploma - undefined
Burlington Central High School
Undergraduate - Advertising Public Relations and Social Media
Suffolk University, College of Arts & Sciences, Sawyer Business School