Jake McNeil
Phoenix,Arizona
Summary
Organized and dependable candidate eager to develop long-term relationships. Driven to impact people with a positive desired outcome. Willingness to pursue opportunities to learn new skills and contribute to overall company success. A servant leader with excellent intrapersonal and time management skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Territory Manager
Priority1 Freight Logistics
06.2023 - 12.2023
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Recognized, developed, and managed customers' freight processes.
- Studied and understood the logistics process to provide up-to-date solutions daily.
- Ran meetings with executives while discovering real solutions for their freight processes
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Top 100 Sales Representative.
- Trained and developed colleagues.
- Attended freight training, Priority1 Headquarters, Little Rock, AR.
- Covered territory(s) of Scottsdale, Chandler, Tempe, and Casa Grande.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
Customer Experience Agent/Valet
Epic Valet
03.2021 - 06.2023
- Responded to customer requests efficiently with knowledgeable assistance
- Driven by customer needs by actively listening and responding to requests
- Established positive guest relationships through consistent delivery of excellent customer service
- Build long-term relationships with clientele and account representatives.
Assistant Manager
Lake Chelan Golf Course
05.2020 - 08.2022
- Trained and developed seasonal employees on proper protocol and customer service standards
- Handled problematic customers and assisted employees in maintaining excellent customer service
- Build Long-term relationships with members and seasonal guests
- Promoted positive customer experience throughout the high-volume season
- Increased sales by building relationships and persuading members into new equipment purchases
- Worked directly with the head golf professional and course superintendent to brainstorm while improving customer experience
- Identified and improved service gaps at the golf course.
Education
Minor - Marketing
Bachelor of Science - Sport Management
Grand Canyon University
Phoenix, AZ04.2023
Skills
- Strong Communicator - Excellent written, verbal, and listening skills
- Customer Focused - Ability to build lasting relationships
- Pipeline Development - Strong understanding of CRM
- Staff Training
- Opportunities Identification
- Team Player - Four years Grand Canyon University Ice Hockey Player/Coach Arizona Warriors
Websites
Timeline
Territory Manager
Priority1 Freight Logistics
06.2023 - 12.2023
Customer Experience Agent/Valet
Epic Valet
03.2021 - 06.2023
Assistant Manager
Lake Chelan Golf Course
05.2020 - 08.2022
Minor - Marketing
Bachelor of Science - Sport Management
Grand Canyon University
Ice Hockey Coach
Arizona Coyotes Warriors Hockey program is an Inactive/Active Military organization that competes all around the world. This program stands for camaraderie and rehabilitation for disabled veterans of the US Armed Forces who play the sport of hockey. I am honored to be a head coach and supporter of this program.