Madison Garcia
San Antonio,TX
Summary
Dedicated and disciplined professional with experience as a correctional officer, ramp agent, supervisor, and educator. Proven leadership skills in managing teams, maintaining safety and security, and ensuring efficient operations in high-pressure environments. I’m responsible and good with time management, and I can bring solutions to problems in need. I'm a strong communicator and trainer with a talent for mentoring staff, enforcing compliance, and I am a highly motivated employee with a vigorous desire to take on new challenges. I have adaptability and exceptional interpersonal skills. I'm good at crisis management, problem-solving, and maintaining order while promoting a positive and productive work atmosphere.
Overview
7
7
years of professional experience
Work History
Camp counselor, Aide
YMCA Child Development Center
San Antonio, TX
05.2024 - Current
- Monitored student safety while on school grounds or during field trips.
- Maintained a safe, supportive environment, and enforced positive behavior expectations while leading recreational and educational activities for children.
- Administered first aid when needed, prescribed medications as directed.
- Received recognition for reliability and a positive attitude from the site supervisor, as well as became a lead in May of 2025.
Operations Manager
Delta
San Antonio, TX
06.2022 - 12.2024
- Ensure safety first operations, conduct regular safety audits, and provide training.
- Oversee operational KPIs: on-time departures, baggage accuracy, and regulatory compliance, by communicating between ground operations, pilots, flight crew, and airport personnel to ensure on-time departures, arrivals, and to relay critical information directly to them.
- Analyze performance metrics, and implement process improvements.
- Collaborated closely with pilots to manage last-minute gate or ramp changes and ensuring compliance with FAA regulations and airline procedures. Verified completion of pre-departure tasks with pilots, including brake checks, chock removal, and ground power disconnection.
- Delegated work to staff, setting priorities and goals.
Ramp Agent
Delta Air Lines, Inc
San Antonio, TX
01.2022 - 06.2022
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
- Operated a variety of motorized vehicles, such as tugs, belt loaders, and forklifts, safely and efficiently around airport premises.
- Performed aircraft pushback and marshaling procedures, and operated belt loaders, tugs, and de-icing trucks.
- Led a team of five agents to meet turnaround times, and trained new hires on ramp safety and protocol.
Farm Manager
Schwartz farms
San Antonio, TX
01.2021 - 01.2022
- Inspected facilities and animals regularly to ensure they meet safety standards, and are properly taken care of and maintained.
- Managed budgets and tracked expenses related to labor costs, production costs, fuel costs and more.
- Fostered relationships with local agencies, such as local law enforcement, military personnel, SAFD, and school groups, and organized participation within the community by doing events to strengthen company visibility and civic support.
- Provided daily care for farm animals, including cows, chickens, pigs, goats, rabbits, fish, bulls, horses, and more; assisted with basic veterinary care such as vaccinations, deworming, and hoof trimming; and operated equipment, such as tractors, feeders, trucks, etc. Safely and efficiently.
Correctional Officer
Texas Department Of Criminal Justice
San Antonio, TX
05.2018 - 12.2021
- Maintaining order and enforcing compliance with facility rules and regulations.
- Responded to emergency situations such as riots or disturbances with appropriate force measures, as well as provided first response medical care in emergency situations until professional medical staff could help.
- Monitored video surveillance systems.
- Provided guidance and counseling services to help inmates adjust to their new environment, and develop the life skills needed upon release.
Education
High School Diploma -
Madison High School
San Antonio, TX05-2017
Skills
- Safety management
- First aid administration and CPR certified
- Skilled in assisting in high-pressure situations
- Time management
- Communication skills
- Team leadership
Timeline
Camp counselor, Aide
YMCA Child Development Center
05.2024 - Current
Operations Manager
Delta
06.2022 - 12.2024
Ramp Agent
Delta Air Lines, Inc
01.2022 - 06.2022
Farm Manager
Schwartz farms
01.2021 - 01.2022
Correctional Officer
Texas Department Of Criminal Justice
05.2018 - 12.2021
High School Diploma -
Madison High School
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