Madison Gray
China Grove,NC
Summary
Dedicated server with strong order accuracy and complaint resolution skills. Committed to enhancing customer satisfaction and fostering positive dining experiences. Skilled server with experience in fast-paced dining settings. Known for effective communication and multitasking efficiency, with a proven ability to train new staff and resolve guest complaints promptly to ensure exceptional service.
Overview
6
6
years of professional experience
Work History
Server
Logan’s Roadhouse
Kannapolis , NC
12.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Memorized menu items and daily specials for informed guest recommendations.
- Took customer orders accurately and relayed them to kitchen staff efficiently.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Assisted with training new servers on restaurant procedures and menu knowledge.
- Handled cash transactions and processed payments using point-of-sale systems.
- Resolved guest complaints promptly to enhance overall dining experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server, Host, Kitchen
China Grove Family House
China Grove, North Carolina
12.2020 - 04.2023
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service in a fast-paced dining environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took and processed food orders efficiently and accurately.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with kitchen staff to ensure timely food delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured compliance with health and safety regulations during food handling.
Education
High School Diploma -
A.L Brown High School
Kannapolis, NC06-2023
Skills
- Point of sale management
- Point of sale operation
- Order accuracy
- Cash handling
- Food safety compliance
- Timely food delivery
- Upselling techniques
- Menu memorization
- Training new staff
- Complaint resolution
- Attention to detail
- Effective communication
- Team collaboration
- Multitasking efficiency
- Memory retention
- Problem solving
- Customer relationship management
Timeline
Server
Logan’s Roadhouse
12.2023 - Current
Server, Host, Kitchen
China Grove Family House
12.2020 - 04.2023
High School Diploma -
A.L Brown High School