Madison Grunwald
Scottsdale,AZ
Summary
Driven and service-oriented professional with an aptitude for consistently delivering exceptional customer service while displaying initiative and an unwavering commitment to personal and professional growth. Skilled in creating memorable guest experiences through attentiveness, adaptability, and a passion for continuous learning. Strengths shine both individually and in a team, especially while providing elevated guest experience.
Overview
7
7
years of professional experience
Work History
Server
Wren & Wolf
05.2023 - Current
- Provide exceptional upscale service, anticipate needs, and ensure a memorable dining experience
- Collaborate with fellow servers and bussers to enhance teamwork and efficiency.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sitter
Busy Bees Babysitting
08.2018 - Current
- Offered age-appropriate, fun, and educational activities for children ranging in age from six weeks to sixth grade.
- Demonstrated empathy and kindness to display positive character traits.
- Maintained CPR certification to respond effectively in emergency situations.
Administrative Manager
Rides N Motion
04.2022 - 05.2023
- Efficiently managed employee payroll, streamlined inventory tracking, and facilitated sales operations
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
Server
The Vig
02.2020 - 05.2022
- Delivered exceptional service to ensure a positive dining experience for guests
- Actively assisted fellow servers and bussers to maintain a high standard of teamwork.
- Cultivated warm relationships with regular customers.
EMT
Maricopa Ambulance
12.2021 - 04.2022
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Guest Services Attendant
Target
11.2016 - 10.2017
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Monitored team performance to confirm customer service standards were consistently met.
Education
Bachelor of Science - Biology
Grand Canyon University
Phoenix, AZ2020
Skills
- Hospitality
- Teamwork
- Communication
- Adaptability
- Detail orientation
- Professionalism
Timeline
Server
Wren & Wolf
05.2023 - Current
Administrative Manager
Rides N Motion
04.2022 - 05.2023
EMT
Maricopa Ambulance
12.2021 - 04.2022
Server
The Vig
02.2020 - 05.2022
Sitter
Busy Bees Babysitting
08.2018 - Current
Guest Services Attendant
Target
11.2016 - 10.2017
Bachelor of Science - Biology
Grand Canyon University
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